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Hekal Mohamed, customer service vodafone

Hekal Mohamed

customer service vodafone·Delta

Egypt

Bachelor's degree, Accounting

Work experience

Total years of experience: 10 years, 4 months

customer service vodafone

December 2016 - Present

Delta

Alexandria, Egypt

December 2016 - Present

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

operation

March 2015 - November 2015

4quarters

Alexandria, Egypt

March 2015 - November 2015

1-prepare monthly plans
2-respond to customer request
3-acheive monthly target

Company industry:
Marketing
Job role:
Management

Education

Faculty Of commerce english section

June 2015

June 2015

Bachelor's degree, Accounting

Egypt

GPA (percentage): 63.63%

GPA (percentage): 63.63%

Skills

computer skills

Expert

Languages

Arabic

Native Speaker

English

Intermediate

French

Intermediate

Memberships

Association of accountants & internal auditors

Active

December 2015

Training and Certifications

Training
practical insight to marketing
CREATIVE BUSINESS SOLUTIONS
Nov 2015
''Communication Skills'' Seminar
AMERICAN UNIVERSITY IN CAIRO
Dec 2014
Quick Books 2011
NEW HORIZONS
Jun 2014
Modern accounting diploma
EAAC
Oct 2015
Banking principles
AMERICAN COUNCIL
Mar 2015
Pricinples of business
ARAB ACADEMY OF SCIENCE AN TECHNOLOGY AND MARITIME
Mar 2012

Hobbies and interests

Reading
Gymnastics