customer service officer
ENBD
Total years of experience :10 years, 8 Months
• Provide customers with information regarding standard process and procedures and tariffs
• Guiding high network customers, priority banking customers for online banking and any banking service issue .
• Provide best to achieve results and take initiative for self development
• Work closely with Relationship Managers by assisting for raising SR
• Endure complete knowledge on various products and services which are offered primarily by Business Banking and Emirates NBD as a whole Ensure Faster TATs
• Forward all requests received through emails from RMs and various internal departments
• Liaise with various internal departments with regards to the approval process.
• Ensure high customer satisfaction levels by providing accurate and timely information to the customers
• Continually strive to achieve perfection in documentation and information being relayed to customers.
Working in ENBD bank as lobby manager