Helpdesk executive and trainer
Amadeus Qatar
Total years of experience :8 years, 4 Months
Helpdesk Executive answering queries I'd travel agent who were out clients through phone and emails . conducting regular trainings to provide informion on his to use the system . making daily reports and forwarding to supervisors . assisting in making manuals for training .filing .
Organization ( 07th Dec2009-07 June 2014): -
(2.) Qatar Airways ( Based in Doha Qatar): -
As a Airport Service Agent, Ground Services from 7 Dec 2009 till 07 June.
• Job Profile:-
Checking in Passengers, Boarding at Gates.
Handling DNB passengers (Denied Boarding Passengers)
Handling Um's and Young Passengers, Charging of Excess Baggage.
• Trained and Worked in the Traffic Office (Back Office) for the companies Day to Day Functions:-
Job Profile:-
• This department that I worked for is considered to be the behind the scence of the airport for smooth operations mainly in the Departure Area. Here I was responsible to making sure all the flights that departed from Doha Interanational Airport were properly catered ONTIME.
• Also to make sure of keeping track of the Day to Day activities that could be related to UM (unaccompanied minors), WCHR passengers, MEDA cases etc.
• Worked at the Arrivals (Doha International Arrivals): -
Job profile:-
• Worked in an office environment, where helping my seniors and Duty Supervisors in carrying out the Day to Day function and making sure the operations is taken care without any inconvenience caused to the passengers.
• Preparing daily information required for the shift, sometimes replying to emails, answering phone calls, keeping records, filling, since this department mostly deals with passengers transiting in hotels, helping in making the shift report, my job also was to coordinate with the hotels and make sure about the availabilities of rooms on a daily basis.
( 1.) KLM // Northwest Airlines:-
Worked as a Customer Service Agent from 13th Jan2009-31st May2009.
• Job Pofile:-
Checking in passengers, boarding at gates.
Taking flight clearance at the Arrival and Departure Levels.
Clearing of Deck and Cabin Crew at the Arrivals and Departure Levels.
Connecting of Direct Transiting Passengers (checking in DT passengers on another airline as well transferring their baggage)
Handling UMNRs (Unaccompanied Minor)
Making PIR reports ( property Irregularity Report)
Issuing of MCO's / charging excess baggage/ service control.