Heli Attanayake

Responsible for a company's quality control activities, in the areas of Showroom operation, Service operation, internal operation, warehouse operation, routing and shipping. Verify the quality of processes and procedures. Review document reports on quality assurance activities. Train employees and ensure the staff is well equipped in duties affecting the operations of the company. * Provide technical support for development, implementation and improvement of the company's processes to ensure maximum customer focus. * Responsible for managing budgets for projects related to developmental activities. * Establish and maintain appropriate staff resources to ensure targets are delivered * Responsible and accountable for staff team training * Manage organizational function * Drive initiatives to the management team to contribute to long term operational excellence * Coordinate with IT to provide training and trouble shooting

Networking *
Manage and develop upgrades to Singhagiri's telephone system * Oversee any telephone changes including routing for seating assignments * Oversee the administration and maintenance of computer stations and software * Oversee all troubleshooting, system backups, archiving and disaster recovery when necessary * Provide expert support when necessary * Oversee all help desk activities * Respond to escalated help desk issues * Resolve IT related issues and provide answers in a timely manner * Build and maintain vendor relationships and manage the purchase of hardware and software products * Ensure that the company's assets are maintained responsibly

NETWORK ADMINISTRATOR:
Overlook the Bank Operation Network system * Configure System Updates * Communicate with FISERV the host * Coordinate with Fraud Department and Surveillance * Coordinate with Bank Executives
INFORMATION SYSTEM SPECIALIST:
Perform Help Desk Support in an NT 4.0 Domain * Installed and maintained all hardware and software * Troubleshoot and maintain all Workstations and Printers * Assisted Administrators with Technical issues * Maintained, verified and scheduled all Daily Backups * Performed quality control checks for all NT user Accounts and Security related software
CUSTOMER SERVICE REPRESENTATIVE: Opened and maintained New Accounts - Checking, Savings, IRA's, Certificates of Deposit, Safe Deposit Boxes and Business Accounts * Promoted Company sales activities * Resolved customer complaints and problems * Presented and coordinated Employee Training Meetings * Performed as a Job Trainer for new hires Balanced the ATM daily Handled MasterCard, Visa, American Express and Discover Credit Card transactions through Electronic Data Systems for Cash Advances * Performed the necessary file maintenance and changes on accounts

Performed Customer related duties, ensuring customer satisfaction * Prepared weekly payroll for over 55 employees * Invoicing and billing to various organizations * Responsible for employee work schedule * Establish and conduct training programs for new employees * Overlook daily operations of game room and rides Reason for Leaving
for better prospects

* Underwriting life insurance policies for 05 branches
* Manage Branch Appearance
* Addressing Branch Operational Issues
* Branch Communications

Training, development and effective internal communication to greatly improve work practices in all areas of the business, from the farm to the retailer. This in turn coupled with a caring attitude towards the environment and safety.