Service Manager
Ali & Sons
Total years of experience :19 years, 0 Months
Manage the training budget, deliver technical and non technical training for 4 brands (Porsche, Audi, VW and Skoda), maintain training records for all aftersales staff, handle training requirements with manufacturers training department.
•Deliver Technical & Non- Technical Training for GM staff (Service - Sales - Parts) over the middle east (10 countries)
•Continually develop personal subject matter expertise, knowledge and skills as required.
•Ensure all required steps are planned and followed in a timely manner order to ensure personal availability to travel throughout all Middle East territories to deliver technical & non-technical training as required.
•Regularly communicate with the Training Manager to ensure work is planned effectively.
•Develop and design new courses.
•Support and assist others in the team to ensure efficient workflow.
•Actively engage in and promote a flexible, co-operative ‘can do’ culture within the team and organization.
Dates: 23 February 2013 - Present
Company: Wattayah Motors in Oman
Position: Volkswagen & Skoda Training Manager
• Responsible for delivering a technical training to the Engineers and the technicians
• Grade/evaluate all workshop productive staff.
• Keep aware of VW related literatures, technical guidelines, publications and etc.
• Develop a library for the workshop productive and non-productive staff so as to upgrade and enhance skill motivation.
• Conduct examination required in the assessment of both productive and non-productive staffs.
• Improve Productivity by highlighting deficiencies and recommending change in tools, training, process, reporting and employed engagement.
• Facilitate customer resolution for escalated technical complaints.
• Analyze the technical reports received from service centers.
• Develop training for the Service Department staff to ensure that they have the necessary skills to meet their objectives
Dates: 15 December 2007 - 22 February 2013
Company: Egyptian Automotive & Trading Co., El Obour, Cairo, Egypt
Position: Volkswagen Audi Technical Trainer & Technical Support Supervisor
Same responsibilities like above
Dates: July 2005 - February 2009
Company: Auto Maintenance Training Centre - Ministry of Industry, Shoubra, Cairo, Egypt
Position: Training Manager
• Automotive maintenance training for engineers, technicians, trainers and students.
• Manager of the maintenance and operating Departments
• Responsible for the repairing and the maintenance of the devices and the equipment in the training center.
• Working as technical trainer for the trainers, engineers and technicians from Arabic countries (Kuwait, Libya and Iraq)
• Preparing the short courses plan and curricula
• Preparing the vocational training curricula for Mechanics and electricians
Achievements in VW & Audi Egypt
• Obtained Volkswagen Certified Technical Trainer Diploma
• Performed the basic qualification courses for VW and Audi staff in Egypt according to the standards of the manufacturers.
• Developed the skills of the technicians to be able to work according to manufacturer's policies
• Developed cooperation between vocational training in Egypt and our company to train some students for 1 year and hire them in our workshop (the same concept as in Germany)
• Improved the quality of the technical reports (DISS) between the workshop, the importer and the TSC in Germany.
• Improved the concept of the systematic fault finding according to the manufacture definition.
• The above mentioned points helped the company to improve the CSS index and reduce the repeated repair cases.
Achievements in VW & Skoda Oman
• Obtained Volkswagen Certified non-technical trainer Diploma
• Performed the basic qualification courses for VW and Skoda staff in Egypt according to the standards of the manufacturers.
• Customer satisfaction score raised from 2.5 to 7.2
• Reduce repeat repair percentage from 30% to 6%
• Workshop productivity increase from 70% to 98%
• Workshop Efficiency increased from 90% to 110%
this Diploma for train the trainers