Sr. Network Engineer
Nityo Infotech
مجموع سنوات الخبرة :11 years, 10 أشهر
Responsibilities:
•Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops Desktops & Thin Clients) Tablets & Smartphones (IOS & Android) and Microsoft Office.
•Have experience in working with SIP-based servers configuration and maintenance.
•Have experience in working with VOIP, Asterisk, SIP, PBX, Phone Systems.
•Having experience in working with bulk mass mail server on ubuntu LTS 16.04 server.
•Provide support for desktop computer operating systems Google Apps and hardware/peripherals.
•Proactively resolve customer problems with about equipment and services.
•Interact with staff on desktop problems and their resolution.
Maintain computer peripheral devices like printers and resolve associated problems.
Provided Support on vonage to all Users on mobile as well as on IP phone.
•Handle daily technical support activities on desktop support.
•Continually updated personal knowledge of computing hardware operating systems and software.
•Setup desktop computers and peripherals and test network connections
•Maintained confidentiality and discretion when working with password or sensitive materials.
•Maintained and managed Domain Name Service (DNS) for Nityo infotech Active Directory (AD) enterprise.
•Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise.
• Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops Desktops & Thin Clients) Tablets & Smartphones (IOS & Android) and Microsoft Office.
• Have experience in working with SIP-based servers configuration and maintenance.
• Have experience in working with VOIP, Asterisk, SIP, PBX, Phone Systems.
• Having experience in working with bulk mass mail server on ubuntu LTS 16.04 server.
• Provide support for desktop computer operating systems Google Apps and hardware/peripherals.
• Proactively resolve customer problems with about equipment and services.
• Interact with staff on desktop problems and their resolution.
Maintain computer peripheral devices like printers and resolve associated problems.
Provided Support on vonage to all Users on mobile as well as on IP phone.
• Handle daily technical support activities on desktop support.
• Continually updated personal knowledge of computing hardware operating systems and software.
• Setup desktop computers and peripherals and test network connections
• Maintained confidentiality and discretion when working with password or sensitive materials.
• Maintained and managed Domain Name Service (DNS) for Nityo infotech Active Directory (AD) enterprise.
• Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise.
Responsibilities:
•Installation, Configuration and upgrade of RedHat Linux 4/5/6.2, Linux, Ubuntu.
•Have experience in working with various Linux machines which hosts various messaging services like mailing lists, mass email systems.
•Creation of Backup accounts for new users and Deletion of accounts for retired or unavailable users.
•Responsible for building of new servers which includes rack mounting, installation of OS, configuring of various OS-native and third party tools, securing of OS, installing & configuring, job scheduling.
•Configuring users E-Mail.
•Install and test desktop software applications and internet browsers.
•Setup user account using MS Outlook 2010, helping user saving the DATA.
•Save and move user DATA to other PC or Laptop.
•Image desktops and laptops for new hired.
•Set up users Desktops and Laptops.
•Perform desktop/laptop rebuilds and rollouts.
•Provide first and second level phone support and direct support for users.
•Perform PC moves and installations as well as physical maintenance of PCs and printers.
•Assist with updating and maintaining standard images for desktop, laptops.
•Document all calls in the Help Desk ticketing system.
•Assisted in troubleshooting LAN connectivity and hardware issues in the network.
•Support and installed local &network printers.
Responsibilities:
•Set up users Desktops and Laptops.
•Perform desktop/laptop rebuilds and rollouts.
•Configuring users E-Mail.
•Setup user account using MS Outlook 2010, helping user saving the DATA.
•Save and move user DATA to other PC or Laptop.
•Image desktops and laptops for new hired.
•Provide first and second level phone support and direct support for users.
•Perform PC moves and installations as well as physical maintenance of PCs and printers.
•Assist with updating and maintaining standard images for desktop, laptops.
•Document all calls in the Help Desk ticketing system.
•Assisted in troubleshooting LAN connectivity and hardware issues in the network.
•Support and installed local &network printers
•Responsible for Installation, configuration, Maintenance, Deployments, Update, Monitoring, performance tuning on Linux
Responsibilities:
•Diagnose and troubleshoot computer issues for bad motherboards, hard drives, or memory.
•Detect presence of viruses or other malware, implement Virus Removal service, and install antivirus software, such as Kaspersky, Norton 360, quick heal MacAfee.
•Installation of hardware on PCs including RAM and hard drives to improve system performance.
•Intake customer’s information into ticketing system; complete with a service report and suggestions for upgrades.
•Responsible for communicating with customers concerning additional services in regard to memory, software, hardware upgrades, backups and security as well as PC purchase and peripherals
•1.2 years’ experience in Videocon Service Centre as a CCO (customer care officer) in Bikaner (Raj
from
courses: Certificate of Computer Accounts (IIAE) from Ludhiana
from
from
courses: Certificate of Laptop Service Specialist from Club Laptop. •Certificate of Laptop Expert (Chip Level