SHARAFDG
SHARAFDG
مجموع سنوات الخبرة :7 years, 1 أشهر
Worked as a Key Account Manager (Feb’2016-Aug’2016) with Sharaf DG, Abudhabi
Joined as a Sales Supervisor (Apr’2015-Jan’2016) with Sharaf DG, Dubai
Products: Range of Appliances: Light good & Brown goods, IT Hardware & software, Telecom Solutions
• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer's complaint;
• Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Build and maintain strong, long-lasting customer relationships
• Review all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Maintains financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed
Notable Contributions:
Channel Management
1. Enable business growth by developing & managing a network of Channel Partners in Aurangabad & Ahmednagar region
2. Communicate information on corporate initiatives, schemes etc. to channel partners for enhancing performance from their end.
3. Guide and train Partners to accomplish set revenue and business targets.
4. Devise options for Channel Finance with Financial Institutions
Operations Management
1. Managing business for the Aurangabad & AHmednagar region achieve targets and ensure maximum profitability in line with budgeted parameters.
2. Supervise overall cost management techniques; implement systems to optimize resources.
3. Focus on Sales Satisfaction Index to ensure customer satisfaction
4. Mentor & motivate the team & conduct need based Training Programs
Business Development
1. Analyse business potential, conceptualise & execute strategies to drive sales, and augment turnover.
2. Monitor competitor activities and devise effective counter measures.
3. Identify business opportunities through market surveys, and mapping.
New Market Development
1. Identify new market segments and tap profitable business opportunities.
2. Evolve market segmentation & penetration strategies to achieve product wise targets.
Handling team of frontline retail sales team across 11 districts and generating sales leads through extensive BTL and sales promotion through focused group activities.
• Conducting market research and analysis through sales team and agencies.
• Tracking of market response through various channels for new model introduction
• Segment wise share analysis and performance analysis past vs present for Aurangabad region
• Conducting and cordination for Training & development, Indent and Forecasting, regular audit assessment, planning and execution of activities
• Designing of Finance schemes with financiers and incorporating the same in the assigned territory
• Conducting and cordination for ATL and BTL activities, focused group activites, segmentwise and territory wise
• Achieving set target numbers of assigned dealerships for all the LOB’s.
• Analysis of Input and Output of Budget and manpower invested on activities for the month
• Dealership management in terms of Process, Ambience and Hygiene.
• Working on parameters responsible for influencing Market share for the assigned territory and responsible for increase of Market share for TML
Apr’2010 to Feb’2012: SAINT-GOBAIN GYPROC INDIA LTD; PUNE as a AREA MANAGER
Joined as a Assistant Area Manager
Products: Selling of Architectural solutions
• Looked after the Channel for Rest of Maharashtra handling 19 districts, reporting to Regional sales Manager
• Responsible for sales of entire region, handling a team of sales representatives and technical executive, project tracking, dealer management function.
• Market share analysis and tracking related to introduction of new products
• Anticipating & identifying all kind of Construction Projects and getting product specified through Architects & builders. Analyzing Market Trends and maintenances of Market price & provide help & Support to HO Marketing Team.
• Organizing sales promotions / field campaigns/meets for Architects & contractors, responsible for regional product launch & promotions of existing products. Organizing demonstrations, monitoring individual & group performance, maintaining and tracking records on company portals.
• Providing technical support to Architects, Contractors & dealers.
Location: Aurangabad from Aug '2009 to Mar '2010
• Responsible for the Sales and Service of Tyres in Marathwada.
• Responsible for implementation of marketing strategies of MRF in my assigned territory.
• Assessing Segment wise, size wise, pattern wise, town wise potential of the product in respective territory.
• Market share analysis for assigned product groups from time to time.
• Improve the business of existing Dealers both Exclusive & Composite Establishing a Dealer Network contacting & converting a customer into MRF brands.
• Anticipating & Identifying Customers, Transporters, Travel Agencies, OEMs & Dealer requirement for future needs. Analyzing Market Trends and maintenances of Market price.
• Organizing sales promotions / field campaigns, responsible for regional product launch & promotions of existing products. Organizing demonstrations, monitoring individual & group performance.
• Also inspection of products & providing technical support to the dealers during sales & after sales services.
Designation: - Territory Sales In charge June '2008 to Mar '2010
Notable Contributions: Initial posting at MRF ltd was at Goa (Sep' 2008 to July '2009)
• Responsible for the Sales and Service of Tyres in Goa
• Special focus on the Sales and service of OTR tyres
• Handling clients like Seza Goa, Dempo and other mines in Goa
• Conducted market study, areas of market development, Followup on Competitor activities
• Conducted activities to improve market share in the assigned territory
Qualification University / Board Year of Passing Percentage MBA Pune University 2006-08 59.2%
B.COM Pune University 2005 61%
HSC Nasik Board 2002 65%
SSC Nasik Board 2000 68% Computer Forte ⇨ Comprehensive exposure in MS Office (MS Word, Ms Power Points, MS Excel)