Executive customer service officer & Flight coordinator
IndiGo
Total years of experience :5 years, 6 Months
Managing and Supervising ground handling and airport operations
Liaise with airport ground handling agent, airport management, customs and immigration authorities for a smooth airline operations
• Ensure on time performance of the flights
• Make sure safety and security for the guests and the aircraft
• Ensures safe and secure air side activities
• Ensure better customer service standards to keep guests loyalty
• Successfully handled diverted flights and FERRY flights
• Familiar with Strecture/medical guests handling and emergency procedures
• Familiar with Emergency response plan (ERP)
IndiGo ailine
• Managed mishandled baggage issues effectively including settlings the claim as per company policy.
Project had been done Related to aviation from HAL Bangalore