Collection Manager
Binghatti Developers
مجموع سنوات الخبرة :1 years, 0 أشهر
• Responsible for overseeing all collection activities for Binghatti Books,
from initial down payments to successful recovery, ensuring efficient and
effective processes
• Direct and lead a collection agent team, providing guidance, training,
and conducting performance evaluations to achieve set targets and
goals.
• Develop and implement effective debt collection strategies and
tactics to optimize debt recovery rates, continuously analyzing data and
trends for improvement.
• Collaborate with legal teams on cases requiring legal action, such as
litigation or asset repositions, to ensure proper handling.
• Foster positive relationships with customers, offering flexible repayment
options when possible, and handling escalated customer inquiries or
disputes professionally to maintain customer satisfaction while achieving
collection goals.
• Collaborate with legal teams on cases requiring legal action, such as
litigation or asset repositions, to ensure proper handling.
•Generate regular reports on collection performance, including recovery
rates, delinquency trends, and KPIs, and use data analysis to evaluate
and improve collection strategies while providing ongoing training and
coaching to agents for enhanced negotiation skills, compliance, and
customer service