Sales Team Leader
Wasla Outsourcing
Total des années d'expérience :10 years, 10 Mois
1. Be in charge of running and managing the call center daily
2. Set targets for all other call center agents to meet up with.
3. Understand all organization’s products, services, procedures and guidelines and communicate same to all team members.
4. Monitor all calls to ensure quality standards are strictly adhered.
5. Facilitate and organize training session for all agents.
6. participate in recruitment of new call center agents.
7. Conduct regular review of all call center agents performance and organize training sessions for under performers.
8. Submit regular reports to management and seek new ideas and strategies to improve performance at the center.
9. Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.
10.Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
i was calling Vodafone's customers to offer them new rate plans or new offers