هند عبد المجيد ميكل

As a Retail consultant, i help small business owners who seeks help to open/ renew apparel & fashion shops,
Providing them with all the tools and teams they need. After finishing the feasibility plan and discuss it.I and my team starts to work.
-Renting the actual place, finishing decoration,
-IT Department starts to install the required equipment & operating system.
-Transporting the products.
-Visual merchandiser will start to visualize the products in the best way possible according to the tools and the brand line.
-HR department will be moving equally with the above process (screening, interviewing, selecting & train the candidates).

Completes store operational requirements by scheduling and assigning employees; following up on work results.
Maintains store staff by recruiting, selecting, orienting, and training employees.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Secures merchandise by implementing security systems and measures.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed.
Solve critical store operational promblems including customer complints, in order to ensure operational effectieness and to increase customers satisfaction.
Ensure the stock is effectiely measured and controlled and manage order placement activities to maximise sales and meet stoc performance objecties.
Prepare management information reports on store performance in order to allow informed decision making.

• Delivery of the business plan- Achieve or exceed the sales objective in the business plan through periodic brand performance review and taking practical and appropriate action (e.g. Training, merchandising, advertising, etc.) in compliance with brand standards to ensure the desired results are achieved.
• Visual merchandising and marketing- Organize the implementation of the visual merchandising and marketing guidelines and standards in line with the company.
• Loss prevention- Ensure that the loss prevention policies, systems & procedures are implemented in all stores and that the discrepancies in stock inventory are investigated timely to minimize risk of internal and external loss of store merchandise and revenues. Implement the inventory process & contingency action plans to prevent shrinkage.
• Budget Management- Ensure the effectiveness and improvement of the store operating cost through monitoring of changes in expenditures and discrepancies and through communication on thee efficient use of resources.
• Store projects - Organize the design, opening, modification, refurbishment or closure of stores in accordance with the brand development plans and standards.
• People management- Own the manpower planning and management of the stores and its staff in order to achieve a work environment which supports and improves store and team performance. Implement rewards & recognition schemes to keep the employee moral high. Develop the staff to provide customer service exceeding customer expectation.
• Store operations- Ensure store hygiene, maintenance and housekeeping is kept in line with brand standards.

(Joined the opening for Splash in Alexandria city Center)
• Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
• Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
• Promotes sales by demonstrating merchandise and products to customers.
• Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
• Maintains a safe and clean store environment.
• Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Contributes to team effort by accomplishing related results as needed.

SKILLS/QUALIFICATIONS: Creative Services, Customer Service, Presentation Skills, Analyzing Information, Promotions, Understanding the Customer, Verbal Communication.

Responsible for managing a retail staff within a business. Coordinates the shipping of goods, sets up displays, and assists customers and staff during business hours.
• Manage retail staff, including cashiers and people working on the floor.
• Ensure pricing is correct.
• Work on store displays.
• Evaluate on-the-job performance.
• Ensure merchandise is clean and ready to be displayed.
• Maintain inventory and ensure items are in stock.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Ensure standards for quality, customer service and health and safety are met.
• Maintain store's cleanliness and health and safety measures.
• Help retail sales staff achieve sales targets.
• Manage different departments within the store.
• Handle customer questions, complaints, and issues.

Responsible for selling products, merchandise, and services in a retail setting.
• Sell specific products and services to consumers.
• Check inventory to ensure product is in stock.
• Bag and package purchases.
• Remove security devices, fold clothes, and place neatly in bag.
• Collect methods of payment and dispense change.
• Operate cash registers.
• Count the day's money transactions at the end of the day.
• Set up display.
• Place clothes on mannequins.
• Determine seasonal trends and adjust displays as needed.
• Stock shelves.
• Ensure pricing is correct.
• Restock clothes that have been tried on and fold neatly.