International Customer Service Representative.
xceed contact center
مجموع سنوات الخبرة :16 years, 2 أشهر
- Answer phones and respond to customer requests.
- Transfer customer calls to appropriate staff.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
Complete call logs and reports
Recommend process improvements.
Other duties as assigned.
- Answer phones and respond to customer requests.
- Transfer customer calls to appropriate staff.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
Complete call logs and reports
Recommend process improvements.
Other duties as assigned.
❖ Yellow Pages Egypt 04/2008 - 04/2010
Position: Local Search Team Specialist.
Duties: ◆ Receives training on the Call Center client's functions.
◆ Provides -up to expectations- services to clients.
◆ Documents call information on the application.
◆ Applies LST supervisor's - on the spot- remarks and directions in timely manner.
◆ Maintain Knowledge of products/services.
◆ Provides quality on every call.
◆ Manages length of calls.
◆ Ensuring data accuracy.
◆ Ain-Shams University. ◆ Faculty of Arts ◆ Mass-media Department. ◆ 2007 Graduated