Henock J

Sales Management
● Was a valuable team member of an initiative groups; helped opening Touba Signs in Long Island;
helped opening and developing operations of Hi Five Mobile cellphone company in Dominican Republic
● Run market analysis, planned and performed direct pre­sales and sales meetings with potential and
existing customers
● Performed product presentations and demonstrations at exhibitions, trade shows, and other
industry­related events
● Researched, created, maintained new cooperation with a wide range of organizations
● Assisted the supervisor in development of sales strategy
● Expanded client base by 15% by constantly exceeding targets and ensuring complete client
satisfaction
● Designed and developed sales procedures, clients databases, account management policy, while
compiling reports and maintaining records and documentation
● Proactively assisted with wide range of clerical and office management operations, including copying,
filing, ordering office supplies, generating reports
Customer Service Management
● Directly communicated with customers either by telephone, electronically or face to face, to obtain
and evaluate all relevant information for handling inquiries and complaints
● Responded promptly to customer inquiries; handled and resolved customer complaints

Sales Management
● Was a valuable team member of an initiative groups; helped opening Touba Signs in Long Island; helped opening and developing operations of Hi Five Mobile cellphone company in Dominican Republic
● Run market analysis, planned and performed direct pre­sales and sales meetings with potential and existing customers
● Performed product presentations and demonstrations at exhibitions, trade shows, and other industry­related events
● Researched, created, maintained new cooperation with a wide range of organizations
● Assisted the supervisor in development of sales strategy
● Expanded client base by 15% by constantly exceeding targets and ensuring complete client
satisfaction
● Designed and developed sales procedures, clients databases, account management policy, while
compiling reports and maintaining records and documentation
● Proactively assisted with wide range of clerical and office management operations, including copying,
filing, ordering office supplies, generating reports
Customer Service Management
● Directly communicated with customers either by telephone, electronically or face to face, to obtain and evaluate all relevant information for handling inquiries and complaints
● Responded promptly to customer inquiries; handled and resolved customer complaints