Henrieta Dsilva

• Streamlined invoice approvals and expense reconciliation for fixed, variable,
OPEX, and CAPEX purchases.
• Created and managed Purchase Orders (POs) and Service Entry Sheets in SAP,
ensuring accurate expense booking and timely vendor payments.
• Coordinated with warehouse in-charge for workforce management,
attendance, and vendor billing.
• Enhanced supply chain performance through vendor audits, cost optimization,
and MIS reporting.
• Improved payment cycles and financial documentation accuracy, reducing
discrepancies.

• Interact with existing customers on daily basis, fulfill requests, handle inquiries
and provide quick solutions.
• Develop and maintain relationships with new and existing clients, leading to
repeat and referral business.
• Update and maintain weekly/monthly dashboards using vlookup and pivot
table.

• Handled customer requests for statements, interest certificates, and account
services.
• Providing balance enquiry statement request, Mini statement & transaction
queries, Updating of Passbook, Issuing of DuplicateFD advices, Duplicate TDS
& Interest Certificate.
• Ensured accuracy of financial documentation and assisted in compliance
processes.

• Processed inward/outward payments, loan documentation, and reconciliation
reports.
• Ensured KYC compliance, transaction accuracy, and MIS submissions.
• Supported mobile & online banking operations.
• Interact with customers on a daily basis, fulfilling requests, answering inquiries,
and providing directions.

• Assessed credit reports, invoices, and financial statements for loan approvals.
• Ensured compliance with regulatory standards and document verification.
• Strengthened customer relationships, driving repeat and referral business.