CUSTOMER SERVICE MANAGER/HEAD OF OPERATIONS
Ecobank bank nigeria limited
Total years of experience :19 years, 3 Months
Work Experience:
Eco bank Nigeria (Former Oceanic Bank) 2007 Till Date
Positions Held: Customer Service Manager/Head of operations r
My responsibilities include the following:
• Supervise account opening and verification
• Supervise activities of the branch to ensure timely and efficient service delivery
• Ensure units have adequate allocation of resources to enable it meets stated objectives- liaise with HR/GIS/IT
• Ensure branch GL accounts are proofed daily, weekly and monthly and ageing items reviewed for timely resolution
• Conduct/ensure branch training/meeting sessions in line with policy
• Ensure zero regulatory infraction
• Ensure zero fraud tolerance/error rates
• Attending to customers’ bank related needs
• Processing of ATM cards
• Issuance of off cycle statement and statement of account
• Updating customers’ data
• Requisition of cheque booklet
• Keeping customers’ record properly
• Handling of outflow and inflow of foreign currency
Cash management
• ATM custodian
• Supervision of head teller and other tellers
• Maintenance of adequate cash in the branch
• Verification and authorization of transaction
• Import/export processing/Form M
• Clearing of Other Bank’s Cheque
• Handling of Western Union Transfers
• Preparation of weekly and Monthly Proofs of Account
• Handling of Foreign Transfers
• Liquidation of Prepaid Expenses
• Handling of Cash Management Activities
• Remittance of Payee Tax and WHT to Tax Authority
• Booking and Liquidation of Investments
ZENITH BANK PLC 2005 to 2007
Positions Held: Transaction Officer
My responsibilities include the following:
• Transaction Processing Officer
• Paying of Local Money Transfers
• Processing of in house cheques
• Exceptional Customer Delight
United Bank for Africa
Positions Held: Transaction Officer 2005
My responsibilities include the following:
• Transaction Processing Officer
• Paying of Local Money Transfers
• Processing of in house cheques
• Exceptional Customer Delight
GRADUATED WITH AN UPPER CREDIT AND A FEDERAL GOVERNMENT SCHOLLARSHIP FOR EXCELLENT PERFORMANCE