Hernan Narciso

 Maintains quality service by establishing and enforcing organization standards.  Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand  Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.  Trains store staf by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staf job results and learning needs with l store manager; developing and implementing new product training.  Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt. Position: Store Manager (Starbucks) Company: M.H. Al-Shaya Co. June 2007 to August 2014 Duties & Responsibilities:  Ensure Customer focus is prioritized at all times  Deliver Outstanding Customer Service