Software Engineer
Imam Abdulrahman Bin Faisal University
Total years of experience :2 years, 9 Months
• Used AS400 Operating System.
• Demonstrated product features to customers and discussed technical details with them to overcome objections and close sales.
• Maintained high customer service standards by promoting and upselling new products and services to meet customer needs.
• Follow-up with customers to assess satisfaction and resolve technical or service issues. And then use consultative sales techniques to understand customer needs and recommend relevant products and services.
• Developed and nurtured meaningful relationships with customers to foster loyalty.
• Implement marketing strategies and techniques to boost revenue and customer satisfaction.
Achievements:
• First Part-time employee took employee of the month at Jan/2018.and Jun/2019.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques. Also advising on purchasing and promoting additional products.
• Achieved monthly sales goals by promoting product benefits.
2015-2022 Workshops and Clubs in Imam Abdulrahman bin Faisal University 1.Collage of Computer Science and Information Technology Club •Worked with teams and groups to assist program participants experience quantifiable improvements. •Organized event and meeting schedule. •Aided with project and event management and organization. •Responded to questions from event presenter and community members. •Attended 2 workshops: a)Encryption From Past to Present b)Principles of Ethical Hacking. 2.Cyber Security Club •Helped with planning and organizing to support interesting and enjoyable events. •Attended 2 workshops: a)Cyber Hacking Using Social Engineering b)Introduction to Cryptography). 3.Development Student Club Workshops •Welcomed guests and responded to inquiries about the program's criteria and prospects. •Attended 6 workshops: a)2D Game Development Basic Using Unity3D b)Arduino and Robotics c)Data Importance in AI d)Hack the Neural Network e)Solution Challenge 2021 By Google f)The Business Perspective of Social Media Analytics 4.Deanship of Student Affairs •Utilized effective interpersonal communication skills to enlighten others. •Gain 2 different skills: a)Be innovative with the Internet of Things Skills. b)Professional and Academic Persuasion Skills. 5.Walking Challenge (10000 step per day) •One from a few how achieved and took Certificate of Achievement.