Quality Control Manager
HSBC
Total years of experience :32 years, 2 Months
The job is undertaking an independent Risk Review.
The objective of the review is to identify any weaknesses within country control frameworks and levels of Financial Crime, legal and regulatory risk that are outside of their risk appetite.
Ensure the continuation of the correspondent banking relationships with other
Track country progress and provide scheduled updates to the Global team to enable accurate reporting.
Responsibilities and duties:
Build and retain qualified direct sales team to effectively penetrate existing and new customers as to increase the department contribution within bank sales channels; with efficiently strict with financial plans settings and implement amendments when required.
Maintain and develop a portfolio of key customer’s relationships which affected on 100% customers’ retention.
Determine levels of labor, allocate resources, tools and materials in order to Set group objectives and priorities with full adherence of group workload to maintain B2C plans controlled and efficient as our main target to achieve 1:.52. as CIR which has been achieve as overall department’s percentage.
Establish reporting procedures; provide planning feed-back and evaluating performance and maintaining operational risk as per service level agreement abiding with group policies / procedures and close monitoring to risks across the department to minimize fraud losses.
Re-capping sales techniques, procedures and processes as pre-planned training schedules to insure staff awareness according to their job description and duties that ensure all mandatory / optional training topics are in place and completed by all subordinates to increase excellent level of customer service while maintaining department productivity on highest level to exceed required targets.
Responsibilities and duties
Build new auto loans teams to effectively increase bank’s market share and to brand the bank as one of the most popular banks in auto loans market which achieved as 70% increase in sales value.
Establishing reporting procedures & policies, provide planning feed-back and evaluating performance. Hiring talented sale associates was a must to effectively perform the required plans.
Build strong relationship with car dealers and showrooms owners to ensure that our market share is highly recognized among all banks involved in selling same product.
Regularly set meeting with senior management to explore achievement enhancement in order to streamline department progression and success.
Responsibilities and duties:
Identify business requirements and set feasibility study to add new products line in order to enhance company’s ROI.
Strategies and tactics:
Open new regional and export markets and Follow up retail sales inside region with identifying market needs to develop new products and services.
Follow up and contact distributors to enhance their performance with establishing reporting procedures; provide planning feed-back and evaluating credit line performance
Follow up and contact with buyers worldwide by using internet and phone calls to increase sales performance.
Ensure that all Marketing plans, stuff training and portfolio management are in place.
Responsibilities, duties and achievements:
Implement new sales strategies to efficiently use resources and reduce current loses and to increase market share which affected directly in company’s performance by 80% increase during the first employment year
Tactics and strategies:
Full market study and implement required deployment of resources to maximize ROI.
Search new export markets with close follow up to delivery methods and ensure special requests to those customer regarding to packaging, timing and documentations that was the major factor in lost sales opportunities which leads to adding 2 new markets outside Egypt.
Prepare & follow sales target (retail - wholesaler - distributors - key accounts) and take proper decision regarding to inventory level in each area according to consumption trend and seasonality in coordination with branch managers and distributors to effectively set production plans.
Follow up and set rooting along with area managers to retail sales team that reached maximum effective and efficient time management and maximize unit profitability with special care of sale teams training.
Ensure that all Marketing plans, stuff training and portfolio management are in place.
Preparing & following sales target (retail - wholesale - distributors)
Follow up retail sales.
Area marketing plans, stuff training
Establish reporting procedures, provide planning feed-back and evaluating performance.
Following Branch Activities (Sales, Accounting, Vehicles stock movement & other Operations……)
Allocating resources and coordinating assistance from other groups
General office work
Auditing Eastern Area Branch’s Sales Activities within the last 6 months as last assigned job.
Following up Leasing Activities (Sales, Accounting, Vehicle Maintenance, Insurance & Collection Operations…) follow up retail sales.
Marketing plans, stuff training
Following up all Branch Activities
Following up Leasing Activities (Sales, Accounting, Vehicle Maintenance, Insurance &Collection Operations follow up retail sales.
Establish Sales & Collection Reports.
Carries out Plans and follow up the Branch Activities.
Establish Sales & Collection Reports.
Chartered Accountant by Egyptian Accountants and Auditors Institution. TOYOTA Training center • Team Work in Management • Concepts of Leasing. • Customer satisfaction. HSBC Banking Academy: • Money laundry and risk management. • Time management. • Building Rapport in Customer Relationships. • Leadership transition program. • Six Sigma Yellow Belt. • Celemi Livon Lite™ (understanding of the principles of marketing and branding). • Fundamental of Islamic finance. • Feedback Techniques in Management. • Performance Management. • IAS & IFRS Framework for the preparation and presentation of financial statements. • Financial Statement analysis (Financial Ratios). * Wining new business deals. * Identifying and Managing Customer Expectations. * Intoduction to international Trade and receivable finance. Other certificates: * Effective Communication & Human Relation (Dale Carnegie). * 7 Habits of highly effective people (Stephen R. Covey). * Certified Sales Manager By MPC United Arab of Emirates.
• Bachelor of Commerce (Accounting) at Cairo University 1984 - 1988
• SECONDRY at Orman Ideal High School 1981 - 1984