Hesham Hajaya

Lead the strategic management of QRCSs international donor and grants portfolio, overseeing funding alignment with
institutional priorities and long-term sustainability strategies.
• Directed end-to-end grants lifecycle management, ensuring compliance, reporting accuracy, and performance
optimization across multiple funding streams.
• Designed partnership engagement frameworks and donor intelligence mapping to strengthen long-term
institutional alliances.
• Managed a structured donor pipeline using CRM systems, increasing engagement efficiency and improving
retention outcomes.
• Represented QRCS in high-level regional forums, strengthening institutional visibility and cross-border
collaboration.
• Oversaw development of grant performance analytics and executive dashboards to support strategic funding
decisions and portfolio growth.
• Led external engagement campaigns that improved donor visibility and stakeholder confidence.

Supervising and Managing IM environment

• Conducted comprehensive SDG policy integration reviews across national planning frameworks, contributing to
the preparation of VNR data profiles and enhancing inter-agency coordination for evidence-based monitoring.
• Embedded the principle of Leave No One Behind into national strategies and monitoring approaches, improving
inclusivity in program evaluation and tracking progress for underserved populations.

• Coordinated and facilitated national working group meetings, driving cross-functional collaboration to align on
food security initiatives.
• Reviewed and developed strategic objectives for food security programs, ensuring alignment with national and
international standards.
• Defined program aims and action plans, translating strategic objectives into actionable projects with measurable
outcomes.
• Designed an integrated data management hub and automation processes, improving efficiency and data reliability
by 25%.
• Developed a comprehensive indicators dashboard roadmap, enabling real-time monitoring of key food security
metrics.
• Established linkages between Food Security Strategy indicators and SDG projects, enhancing data availability
and accuracy for reporting and decision-making.

• Directed HMIS implementation for multiple health programs, ensuring alignment with USAID standards and
improving data accuracy by 15%.
• Managed digital infrastructure, including backups, helpdesk support, and national data coordination, enhancing
system uptime and operational efficiency.
• Supervised a team of 9 IT professionals, contributing to strategic annual planning and budgeting to support
program scalability and resource optimization.

• Managed $1.6B in humanitarian project reporting through the Jordan Response Plan (JRP) MIS, ensuring timely
and accurate data for decision-making.
• Developed digital dashboards, financial visualization tools, and online approval workflows, increasing reporting
efficiency.
• Collaborated with donors and UN agencies to strengthen coordinated humanitarian response, enhancing project
alignment across stakeholders.

• Assessed cabinet operations by reviewing policies, procedures, staffing, software, hardware, and data collection
tools, identifying gaps to optimize performance.
• Supported the PM Monitoring Unit (est. 2015) in executing mandates and streamlining workflow processes,
improving task efficiency by 15%.
• Designed and implemented a national results-based monitoring system, including the development of a
comprehensive M&E plan for the PM Monitoring Unit.
• Led the development of a Management Information System (MIS) to track progress against the Jordan Economic
Blueprint 2025, enhancing reporting accuracy and decision-making.
• Built capacity within the Unit by defining methodologies, conducting trainings, and establishing standard
operating procedures, improving team competency by 20%.

• Directed voter registry reform and modernized IT infrastructure for Yemens presidential election, enhancing
system reliability for registered voters.
• Designed and implemented technical systems while advising on staffing, security protocols, and operational
workflows, reducing potential errors.
• Conducted cross-agency coordination and facilitated training for election officials, ensuring smooth execution
and compliance with electoral standards.
• Collaborated with key stakeholders to optimize project delivery timelines and improve system adoption,
achieving 100% on-time deployment of critical election technologies.

Directed national election operations and digital infrastructure delivery across all regions of Jordan.
• Led 75 core staff and 6, 500 field personnel in executing nationwide electoral systems deployment.
• Established enterprise-level IT governance, cybersecurity safeguards, and business continuity frameworks.
• Managed operational logistics, risk mitigation planning, and real-time monitoring systems during national
elections.
• Delivered 100% on-time system deployment under high-risk political conditions.

• Implemented ICT modernization initiatives across municipalities under the LGDP program, enhancing system
efficiency and digital service delivery.
• Monitored and optimized financial systems, leading technical trainings and producing comprehensive
documentation that improved team proficiency.
• Ensured compliance with USAID reporting and procurement standards, reducing audit discrepancies and
streamlining project approval processes.

• Designed and implemented MIS and survey tools to collect social, gender, and education data across 5+ rural
communities, enabling data-driven insights for national policy planning.
• Established end-to-end IT infrastructure for the Fund and facilitated stakeholder engagement during field visits,
directly supporting the development of national strategy initiatives.

• Streamlined operational workflows by analyzing data and identifying bottlenecks, increasing process efficiency
by 15%.
• Managed departmental budgets, optimizing resource allocation and reducing operational costs.
• Collaborated cross-functionally with marketing, sales, finance, and HR teams to ensure seamless communication
and project execution.
• Implemented and monitored quality standards, ensuring 100% compliance with regulatory requirements and
internal policies.