Hesham Mallawi

-Projects
STC Co-location(AS a project manager).
KAIA.
Emigrate more than 60 server & create more
than 30 in Azure.
Emigrate 8000 user to office 365.
Shift datacenter from old HQ To new HQ.
Inform project.

-Maneg a hiper enviromint
1.Six datacenters.
2.STC co-location
3.Azure Cloud.

-Responsibilities
Azure Cost management Monitoring
Office 365 Management
Azure Cost management  
Office 365 Managing
Email gateway Monitoring
Exchange Online managing
Active directory Managing
Azure Servers Monitoring
Azure (Cloudyn) Monitoring
Inform Servers Monitoring
Inform RDS monitoring
WSUS patch management monitoring & managing
HP Blade Server Health check
A 10 Load balancer Monitoring
ADFS Servers monitoring & managing
Skype online monitoring & managing
OneDrive online monitoring & managing
Citrix monitoring & managing
OMS online monitoring & managing
AD Sync monitoring & managing
Helpdesk Team Supporting
Office 365 License monitoring & managing
HP Backup System monitoring & managing
Datacenter health check, Generator, transformers, firefighting system, water detection system, UPS systems & Cooling systems.

#Developed and recommended process approaches necessary to meet customer requirements in accordance with quality assurance and quality control procedures.
# Monitor large computer networks and servers for problems, performance and capacity of systems using a variety of tool.
#Look for hardware, software, and environmental alerts. #Determine the cause of the problem from a central location visit the site if needed.
#Analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.
#When problems are too large we must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution.
#Maintain ongoing communication within the team and externally.
#managing, supporting and deploying network infrastructures.
# Diagnose server or network alerts, events or issues.
#Good experience with Disaster Recovery plans and related technologies.
#working in a large distribution environments with more than 40 servers & handling more than 1000 users.
# Reviewed and analyzed periodic maintenance reports for the datacenter, initiated corrective actions, spearheaded programs for quality improvement.
# Develop manuals, catalogues, diagrams for network service & information, technical documentation, and other related files track and document all issues and resolutions in details.
# Carry out site visits for servicing and new sites.
#Handle effectively all warranty cases.
#Promote the concept of proactive maintenance and maintenance contracts.
#committing to the necessary follow-up and order closing activities.
#In charge of the logistics issues for the parts and accessories from order confirmation till final delivery.
#Responsible for insuring company safety and security policies and regulations are complied with at all times.

#Job Summary
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

#Primary responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Installing and configuring computer hardware, software, systems, networks.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.