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Hesham Osama, Customer Service Agent

Hesham Osama

Customer Service Agent·Raya CX – Etisalat UAE

Egypt

Bachelor's degree, Mass Communication

Work experience

Total years of experience: 3 years, 6 months

Customer Service Agent

January 2023 - Present

Raya CX – Etisalat UAE

Cairo, Egypt Hybrid

January 2023 - Present

• Handled inbound and outbound calls, assisting Etisalat UAE customers.

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Advisor

May 2024 - September 2025

Amazon UK Retail Team

6th of October, Egypt Hybrid

May 2024 - September 2025

• Supported UK customers with order, delivery, and return inquiries.

Company industry:
Call Centers & Customer Care Outsourcing

Education

Suez University

January 2021

January 2021

Bachelor's degree, Mass Communication

Egypt

Skills

CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
EMERGENCY RESPONSE
Intermediate
EMERGENCY RESPONSE
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MASS COMMUNICATION
Intermediate
MASS COMMUNICATION
Intermediate
PROFESSIONAL COMMUNICATION
Intermediate
PROFESSIONAL COMMUNICATION
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate

Languages

English

Beginner