Senior Export Specialist
Misr Glass Manufacturing
Total years of experience :11 years, 5 Months
Responsible for handling all customers’ orders and managing the monthly production plan accordingly.
Handling customers’ complaints.
Attracting new customers in various countries in Middle East and Africa.
Analyzing factory production monthly.
Handling dispatch plan with both logistics and production departments.
Sell consumer-banking products to existing and new branch customers. Cross-sell, products based on customer potential and needs.
Ensure that all customer interaction begins with the standard service greeting
Strive towards meeting and exceeding customer expectation and requirements in each interaction.
Be vigilant and alert on any possible frauds/risks, and provide feedback to direct supervisor for guidance and assistance.
Coordinate with departments/units to resolve any customer problems and queries.
Introduce and promote alternate channels to customers to reduce traffic in branches.
Provide customers with basic information on all products/services.
Handle all allocated function with strict adherence to set processes.
Receive the customer’s requests for issuing the various certificates.
Maintain and meet the service quality standard that has been set.
Responsible for customer complaints/inquiries & for Logging every customer complaint, inquiries and forward to the customer care unit.
Ensure all knowledge of all processes activities and functionality.
Trained Citi Bank staff in the acquisition process.
-Managed bank facilities
-Managed daily expenses
-Issued letters of guarantee
-Revised letters of credit issued by customers through first class banks
* Bachelor Of Arts (BA), The American University in Cairo, 2012. o Major: Economics. o Minor: Business Administration. o Coursework included: International Trade, Money and Banking, Econometrics, Economics of Egypt, Economic Development.