Heyam Harb

• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Create and update records and databases with personnel, financial and other data
• Manage agendas/travel arrangements/appointments etc. for the upper management

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.
• Processing orders, forms, applications, and requests.

• Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel.

• Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries.

• Prepares reports by collecting information.
• Handle incoming emails, mail and other material

• Maintain the database by entering new and updated account and account information.

• Prepares source data for computer entry by compiling and sorting information.

• Processes customer and account source documents by reviewing data for deficiencies.

• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.