Heythem Djouama

JOB DUTIES:
Developed and implemented digital content for diverse products and brands
Created specialized digital filing market based on client needs and goals
Preparing and sorting vehicles specifications for data entry
Install database software and mobile application (IOS application for 8th Generation IPAD)
Entering vehicles specification into database software and mobile application as a presentation and pricing, checking to ensure the accuracy of the data that has been inputted
Edit cars pictures and upload it into the Application.
Entering customer and account data from source documents within time limits
Collecting data (Display reports, selling reports, delivery reports, test drive reports, ) and entering information into the appropriate systems.
Answering information requests by interpreting, presenting, exporting and/or sharing data, as required.
Issuing daily reports.
Collaborates with internal teams to create landing pages and optimize user experience.
Proficient in marketing research and statistical analysis
Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
Optimize content for user experience and the Visual identity
Create and Edit and post digital content, photos, videos, info graphics
Create, edit and improve the content that audience is looking for.
Translating client needs and branding strategies into design strategies
Designing visual concepts using graphic design tools including design software
Selecting colors, fonts, photographs, layouts and other design elements to communicate creative concepts.
Collaborating with marketing department, and other professionals to create media
Articulating and pitching design concepts to clients, art directors and others
Submitting photos to appropriate persons
Ability to work flexible hours to accommodate the schedules
Knowledge of photography techniques
Proficiency with photo editing software and camera equipment

JOB DUTIES:
Manage and Arrange all displayed cars inside showroom and in the stock, in a manner that is both visually appealing and allows ease of movement.
Request all cars for display or delivery or customer viewing purpose.
Maintain a log of all customer deliveries and test drive. And generate all necessary documents for vehicles display; sales operations; yard management and test drives
Ensuring that test drive models are set up and in outstanding condition.
Arranging whole test drive process for the buyers and supporting the sales agent in the documentation relevant to car sales and supervising the use of test models to prevent damage.
Demonstrating the automobiles and suggesting the necessary methods for using the products and making the buying procedure much better.
Helping sales superiors in creating work plans.
Ensure sold cars are prepared to a high standard and are ready for delivery within the agreed timescale.
Contribute to dealership sales data by filling out standard daily; weekly and monthly reports
Maintain a high degree of product and technical knowledge.
Conduct continuous research and maintain a collection of TOYOTA Cars and technical information.
Resolve inquiries for vehicle technology issues and troubleshoot Vehicle Technology features.
Master product knowledge on all vehicles.
Develop and practice presentations for all TOYOTA vehicles and Demonstrate vehicles features, technical and dynamic systems, and controls.
Maintain and utilize a collection of technology information and resources to assist in explanations.
Assist customers in the delivery of their vehicles and personalize those deliveries to their needs.
Coordinate vehicle arrivals and inventory across multiple offsite locations
Coordinate with internal and third-party logistics providers
Conduct direct deliveries from Delivery Centers to customer homes when needed
Perform additional responsibilities and other duties as assigned to meet business needs.

•Ensure condition of vehicles is thoroughly checked and in a good condition through delivery SOP’s, applying all Toyota orders involving dealing with customer issues regarding vehicle delivery, accessory fitment or registration concerns.
•Responsible in handing over all required documents for the customer confirming all data correctly fitted to avoid delay in vehicle delivery.
•Follow-up the PDI process with Technical Foreman to ensure timely delivery of the vehicle to customer
•Update the SAP and YMS systems for the delivery and document issuance.
•Participate in trainings to further develop skills and competencies.
•Ensure 100% customer satisfaction during vehicle delivery with good communication skills
•Manage and arrange all displayed cars inside showroom and in the stock, in a manner that is both visually appealing and allows ease of movement.
•Maintain a log of all customer deliveries and test drive. And generate all necessary documents for vehicles display; sales operations; yard management and test drives
•Ensuring that test drive models are set up and in outstanding condition and arranging whole test drive process for the buyers and supporting the sales agent in the documentation relevant to car sales and supervising the use of test models to prevent damage.
•Ensure sold cars are prepared to a high standard and are ready for delivery within the agreed timescale.
•Maintain a high product and technical knowledge, conduct continuous research and maintain a collection of TOYOTA Cars and technical information and resolve inquiries for vehicle technology issues and troubleshoot Vehicle Technology features.
•Develop and practice presentations for all TOYOTA vehicles and Demonstrate vehicles features, technical and dynamic systems, and controls.
•Maintain and utilize a collection of technology information and resources to assist in explanations.
•Perform additional responsibilities and other duties as assigned to meet business needs.

• Discuss customer’s needs and the features of different vehicles.
• Advise which vehicles would suit the customer best.
• Highlight extra products such as accessories
• Completing All paperwork and pre-delivery inspections.
• Keeping in contact with existing customers in person and by phone.
• Making appointments and meeting new customers.
• Agreeing sales, prices, contracts and payments.
• Meeting sales targets.
• Advising customers about delivery schedules and after-sales service.
• Coordinating and supervising the day-to-day sales efforts of the team.
• Launching incentive programs to generate and increase sales.
• Leading, directing and motivating the team.
• Gaining a thorough understanding of every customers’ needs in order to offer them the best
• solution.
• Promptly handling customer complaints.
• Field training new sales representatives.
• Recruiting sales representatives and sales support.
• Addressing individual and group training needs.
• Successfully developed my own sales strategy in order to manage time wisely and assist customers in a higher professional courteous manner
• Maintained strong and extensive knowledge of all vehicle features, makes, and models and
inventory in order to consistently provide the best customer service
• Presented vehicle prices, interest, and payment numbers to customers, provided financial advice; communicated with managers in order to close deals and maintain loyal customer base
• Cohesively worked with managers to ensure individual and department sales goals are over exceeded and timely met
• Followed up on all sales leads from a variety of sources in efforts to bring in customers
• Interacted with potential customers to collect information and encourage purchases.
• Communicated with previous customers to verify satisfaction and initiate additional sales.

• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
• Develops buyers by maintaining rapport with previous customers; meeting prospects at community activities; responding to inquiries; recommending sales campaigns and promotions.
• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models.
• Demonstrates automobiles by explaining characteristics, capabilities, and features
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
• Provides sales management information by completing reports.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target
Suggest means of sale improvement to management as well as determining slow moving or non-selling items and suggesting sales action.
Maintain a fully display of products via merchandising methods as laid down by the company.
Meet the needs of customers by being understanding and sensitive to diverse customers, by initiating and developing effective working relationships with the customer and by establishing trust and confidence with the customers.
Determine the customers' requirements, to prepare a proforma invoice.
Maintain contact and advising customers on news or recently received items of customer's interest or which have been reserved as well as following up on quotations sent in an effort to convert to actual sales.

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