Hiba Batta

Dealing directly with customers either by telephone, electronically or face to face.
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Visiting customers to promote the Bank's Products & to build good relation with them
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Creating & Customizing policies for transactions with customers
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Evaluating current services
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Reviewing the existing Procedures & Policies to suggest amendments if needed
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Handling and resolve customer complaints & Inquiries
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Reviewing Process orders, forms, applications and requests
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Managing customers' accounts
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Assessing in Preparing the Annual Plan for the Branch and make monthly evaluation for the employees achievements in order to make sure that the branch will achieve its target.
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Make sure that the staff of the branch had read and understood the Policies and Procedures
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Leading the team efforts to achieve their Target Assigned by Management.
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Reporting to the Branch Manager on daily basis regarding any things related to Customer Service Department.

1. Executing all the activities that required interaction with retail customers
2. Welcoming new and exciting retail customers into the bank and explain to them the different retail financial products which the bank promotes.
3. The ability to work the entire procedure of opining different types of account such as: saving, current, security deposits its.
4. Preparing all the necessary documents which are related to issuing of different types of credit cards and executing the entire documentation procedure.
5. Preparing all the necessary documents which are related to receiving loan applications, transfer requisites, and issuing check books.
6. Insuring the truthfulness of information and documents that are provided by the customers.
7. Filling the legal documents and categorized them as required procedures.
8. Greeting all suggestions and complains expressed by the customers and finding solutions and raising them to the decision maker.
9. Analyzing customer’s high standard feedback to suggest modifications and incorporations in banks business strategy, thus effecting high levels of sales and achievement of bank objectives.
10. Formulating, executing, and monitoring client -servicing strategies based on market intelligence of competitors while keeping the upper management updated about developments.
11. Supporting credit operations, reviewing credit proposals and making recommendations to the related committees to evaluate permissible credit for clients and sanction the same.
12. Ensuring that recommendations are within the compliance and frame work of the bank’s credit policy and yield returns commensurate with the risk.
13. Investigating existing credit facilities for overall account conduct and following up on outstanding balances based on compliance standards.
14. Reporting regularly to the head of customer service unit about the flow of dally work.