contact center agent
bank of jordan
Total des années d'expérience :14 years, 3 Mois
_ Answer inbound calls as well as assist customers who have specific inquiries.
_ provide personalized customer service of tbe highest level.
_ follow up the calls of the clinet with clerical duites which includes E_mailing, doing checks on credit references, as well as liaising with other departments.
_ Making monthly sales lead report as well as direct the sales lead to the branch.
_ fully aware of bank products and features to increase volume and achive cross selling target.
_ provide the customer finanical services by delivering unbiased, competent and problem free service to reach the pre-decided customer satisfaction levels.
_ knowledge of products, service policies and processes of retail banking products.
Coordinate Zamala course
giving Communication Skills course to seven grad students.