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Hicham Harake, Category Manager

Hicham Harake

Category Manager·Extra

Saudi Arabia

Bachelor's degree, Management Information System

Work experience

Total years of experience: 22 years, 4 months

Category Manager

November 2022 - Present

Extra

Khobar, Saudi Arabia

November 2022 - Present

Company industry:
Retail & Wholesale
Job role:
Purchasing and Procurement

Retail & Projects Manager

December 2020 - October 2022

AlBassam Trading Co

Riyadh, Saudi Arabia

December 2020 - October 2022

Company industry:
Retail & Wholesale
Job role:
Management

Operations Manager

November 2019 - December 2020

boost

Jeddah, Saudi Arabia

November 2019 - December 2020

Performed analyses and researched customer acquisition channels to reach 45%
repeated visits · Reduced overall headcount by 50% while exceeding revenue expectations despite
global situation · Work with GM and management team to set and implement policies, procedures
and systems and to follow through with implementation until 100% smooth and
efficient operation is reached · Communicate with legal counsel and safety department to ensure all processes
remain compliant with GEA and other governmental regulations and reach a ratio of
0% Major injuries with 0.2% Minor injuries
Company industry:
Amusement & Recreation Facility
Job role:
Management

Operations Manager

April 2018 - October 2019

Bounce

Jeddah, Saudi Arabia

April 2018 - October 2019

negotiate and closed corporate deals which led to secure additional 5% on overall
revenue. · optimized inventory to keep a healthy stock (F&B) by re-negotiate with suppliers and
secure a replenishment cycle on weekly/monthly basis for 3% slow moving items
and 0% non moving stock · Driving revenue by reacting to market needs (school seasons - holidays) and 130%
revenue achieved in high seasons · Managing a team of 40 employees on 3500 SQM venue · Keeping customer's safety as top priority with scheduled maintenance and daily
checklists which led to 8.5 NPS · Coached and developed all team which led to 3 capable supervisors and seniors
Company industry:
Amusement & Recreation Facility
Job role:
Management

Retail Manager

March 2013 - March 2018

Izone

Jeddah, Saudi Arabia

I found this job using Bayt.com

March 2013 - March 2018

manage 10 stores and service centers across the kingdom (Riyadh / Jeddah / Eastern) · cleared 3M SAR worth of slow / nonmoving stock without compromising on margin · Generate 100K+ on the bottom line through new income from stores · maintain a gross profit margin of 20% across 3 years · Screened candidates, performed interviews, and hired 53 persons · Handled customer complaints by listening to grievances and correcting issues for
91% satisfaction · Developed opening and closing procedures and daily store operations, including
cash handling, inventory count, deposits, crisis management, and shift procedures
to improve efficiency by 8% · Managed a smooth stores transition to 100% Saudization with intense training and
coaching for the new team · keep a stable bottom line in P&L by negotiating all facilities and rent contracts · review store locations and performance and take actions by close, shifting and open stores
Company industry:
Retail & Wholesale
Job role:
Management

Area Manager

September 2011 - February 2013

Track

Jeddah, Saudi Arabia

September 2011 - February 2013

As Acting Regional Manager, spearheaded and managed a team of supervisors across
the Western and south Regions · Directed end to end operations across various warehouses and ensured adequate
stock was maintained. · Worked on enhancing sales and market share in the assigned region by designing
and implementing specific offers. · Maintained regular interaction with clients; assessed and understood their needs
and provided solutions. · Involved in recruitment, training and mentoring of team members.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Store Manager

June 2007 - August 2011

Zonik (Electronics Retail)

Jeddah, Saudi Arabia

June 2007 - August 2011

Trained over 50 hires in sales associate duties and store policies and procedures
across the kingdom as stores opening team leader · Analyzed store sales, and developed plans to maximize sales, increasing revenue by
13% through products knowledge in coordination with suppliers · maintain a zero value shortage in yearly stock count for 3 years · Promoted company programs, including warranty sales (task force / Madded),
loyalty programs, and seasonal sales · Promoted team member engagement and morale by understanding individual
motivation and needs, and recognized and rewarded successful performance,
improving employee retention by 22% · Interacted with customers to improve relationships and brand loyalty, maintaining a
7.5 NPS · Supervised staff through scheduling, training, and evaluations to improve efficiency
by 17% through continued education and feedback from associates
Company industry:
Retail & Wholesale
Job role:
Sales

Assistant Store Manager

February 2004 - June 2007

Radio Shack

Beirut, Lebanon

February 2004 - June 2007

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Ahmad Kassir University

August 2003

August 2003

Bachelor's degree, Management Information System

Lebanon

GPA (percentage): 75%

GPA (percentage): 75%

Manegement information system

public Lebanese university

July 2002

July 2002

Bachelor's degree, Management information system (MIS)

Lebanon

GPA (percentage): 75%

GPA (percentage): 75%

Skills

Customer Focus
Expert
Customer Focus
Expert
Warehousing
Expert
Warehousing
Expert
Retail
Expert
Retail
Expert
Stock Control
Expert
Stock Control
Expert
Staff Development
Expert
Staff Development
Expert
Training, Coaching, Mentoring Team Members
Expert
Training, Coaching, Mentoring Team Members
Expert
Presentation, Communication, Negotiation Skills
Expert
Presentation, Communication, Negotiation Skills
Expert
Market Trends, Customer Preference Identification, Competition Survey
Expert
Market Trends, Customer Preference Identification, Competition Survey
Expert
Customer Service, Customer Relations, Customer Retention
Expert
Customer Service, Customer Relations, Customer Retention
Expert
Stock Management & Control, Removing Slow-moving Items, Warehousing
Expert
Stock Management & Control, Removing Slow-moving Items, Warehousing
Expert
Merchandizing, Store Display, Increasing Footfalls
Expert
Merchandizing, Store Display, Increasing Footfalls
Expert
New Product Introduction, Store Sales Strategies, Sales Schemes & Discounts
Expert
New Product Introduction, Store Sales Strategies, Sales Schemes & Discounts
Expert
Retail Operations, Market Share Enhancement, Business Planning
Expert
Retail Operations, Market Share Enhancement, Business Planning
Expert
Sales Reports, Store Promotions, In-store Advertisements
Expert
Sales Reports, Store Promotions, In-store Advertisements
Expert
Customer Focus
Expert
Customer Focus
Expert
Warehousing
Expert
Warehousing
Expert
Retail
Expert
Retail
Expert
Stock Control
Expert
Stock Control
Expert
Staff Development
Expert
Staff Development
Expert

Languages

Arabic
Expert
English
Expert
French
Intermediate

Training and Certifications

Training
Engagement
Disney
May 2020
Quality service
Disney
May 2020
leadership excellence
Disney
May 2020
Selling Skills / Customer Service
Radio Shack
Problem Solving
Zonik
Mini MBA (Store Manager)
Cullinan Consultant
Products Knowledge
Radio Shack
Time Management
Zonik

Hobbies

  • outdoor activities