Technical support /Servicedesk
SPINDOX
Total years of experience :7 years, 8 Months
Provides in-depth product support to FIS clients by resolving incoming inquiries.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
Documents customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in test environment, Identies/documents how applications and systems interact to support business processes.
Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
Technical Support Engineer for US customers
neolians - July 2019 to December 2019
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network conguration
Ask customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to the internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged
Follow up with clients to ensure their IT systems are fully functional after troubleshooting Document technical knowledge in the form of notes and manuals
IT Help Desk and Customer Support
Spindox - December 2017 to July 2019
Serve as the rst point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Record events and problems and their resolution in logs
Pass on any feedback or suggestions by customers to the appropriate internal team Pass on any feedback or suggestions by customers to the appropriate internal team
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network conguration
Ask customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to the internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged
Follow up with clients to ensure their IT systems are fully functional after troubleshooting Document technical knowledge in the form of notes and manuals
Java Web Application EE(management of insurance)
This application is intended for:
- The various employees of Sopra hr to manage their requests for repayments.
- The human resources to deal with the validation of the requests and the generation of different slips.
Technologies used: Java Platform EE / Java / JSF / Persistence Framework Hibernate.
- Creation of content: Drafting of posts, articles, newsletters, media of communication for the social media.
- Social Media Marketing: Optimization of the image of the company through social networks.
- Public Relations: manage relations with the media industry, creation, execution and evaluation of media campaigns.
Perform public opinion telephone surveys B2C and B2B on
The market study and the measurement of the quality.
Check the electoral process on the day of elections and monitor the operations of voting and counting.
• accredit observers and controllers Tunisian / International at the polling stations.
• Advertise and report preliminary election results.
• Develop and publish a report on the elections.
• Complete an inventory of existing documentation and review requirements.
• Manage different financial tasks (deposit checks / bank transfer / bank statements)
• Make regular review of stock and prepare the deliveries.
• Conduct field and outputs to ensure receipt of aid to persons concerned.
Conduct telephone surveys B2C and B2B about: satisfaction, market research and quality measurement.
Major: Information technology Minor: Marketing