Technical Support Technician
Wipro
Total des années d'expérience :5 years, 11 Mois
I am Having more then 6 years experience in IT Fields
• Daily VC/TP testing & report sending appropriate authority (Client) Polycom & Cisco Devices.
• Support for meeting room’s audio, video wireless and internet etc
• Provide Support for PRM/CPR, GTM, Webinar, & WebEx Session for user
• Provide VIP Support IT related to user, Meeting Room Health Checkup
• Develop procedure and guidance for junior staff
• New Laptop & Desktop system installation for new joining along with induction to users
• Ensure Hardware & Software Are Aligned With Corporate Standards & Directions.
• Handle & Support 1500+ Desktop Laptop & workstation 100 NW printer(HP/Cannon/Kyocera)
• Provide IT support for audit like DCGI & FDA & as well as internal & external also.
• Instrument software installation guide to user as per dept. requirement.
• Company mail configuration, archive, backup & restoration like Lotus Outlook etc.
• All Type Projector Installation Setup & troubleshooting monitoring
• To log and prioritize system and user support calls for 2nd and 3rd line support teams.
• Working continuously on a task until completion (or referral to third parties, if appropriate.)
• Document issue resolutions for future reference. Testing and evaluating new technology
• Customer IT Asset management & Create IMAC request/support & submit to asset team
• MDM (Mobile Device management) for mobile mail configuration in organization
Employer: Navkar Peripheral- Baroda Desktop Support Engineer- Responsibilities Assembling /Installation of various system with OS systems such as windows Xp/7.Troubleshooting computer operating/HW/SW problems & providing technical support to end user. Installing & troubleshooting many Application software, Anti-virus, Patches, and Service pack etc. Responsible for installing and troubleshooting Webcam/Audio/Video/Display driver software Desktop. Installation, configuration of local printers, Scanners, Desk jet and Laser jet printers. Knowledge of DNS, DHCP, TCP/IP and Other Networking Concepts. Handling Internet & browsers with networking related issue. Respond to all users request and provide them with adequate support.
Arts background full stream with regular time