Hidayathullah Shaik

• Working with employees to identify computer problems and advising on the solution
• Logging and keeping records of employee queries
• Analyzing call logs so you can spot common trends and underlying problems
• Updating self-help documents so employees can try to fix problems themselves
• Working with field engineers to visit employees if the problem is more serious
• Testing and fixing faulty equipment

As a technical support/helpdesk in AIMS and CSC, I’ll be monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, I’ll be the first person employees will come to. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, my technical support is vital to the ongoing operational efficiency of the company. As technical support, i may also be known as a helpdesk operator, technician or maintenance engineer. i could work for software or equipment suppliers providing after-sales support or companies that specialize in providing IT maintenance and support. Alternatively, I may work in house, supporting the rest of the business with their ongoing IT requirements.

I am responsible to fix any problem in computers software or
hardware
Professional Summary
1. Maintains and enhances the organization's human resources by
planning, implementing, and evaluating employee relations and
human resources policies, programs, and practices in prolinks.
Description
* Maintains the work structure by updating job requirements and job
descriptions for all positions.
3
* Maintains organization staff by establishing a recruiting, testing, and
interviewing program; counseling managers on candidate selection;
conducting and analyzing exit interviews; recommending changes.
* Prepares employees for assignments by establishing and conducting
orientation and training programs.

Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices in prolinks.