Assistant Restaurant Manager
Restaurant Franchise Co.For Trading
مجموع سنوات الخبرة :10 years, 9 أشهر
GIVE ME FIVE / Feb 2020 - Present / Riyadh
1-Communicate directly with customers for special handling requests, issue escalation and resolution.
2-Worked closely with management to implement a new policy
3-Plan deliveries by reviewing productivity results and orders.
4-Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions.
5-Supervise daily schedule to ensure all delivery inventory is required to deliver.
6-Handling of All Administrative Work & Queries of approx. 150+ Staff.
7-Creating an environment that fosters development opportunities & motivates performance amongst team members;
providing leadership focused on value delivery, system reliability, efficiency/cost control, training, budget/annual plan preparation and
resource management
8-Setting security parameters and ensuring for 100% safety for manpower; taking disciplinary actions against employees such
as show cause notice, warning letter, final warning & termination
9-Conceptualizing, strategizing & administering the housekeeping activities in the organization with new initiatives for restructuring
of cleanliness/health facilities; implementing housekeeping policies & processes while ensuring efficient operations.
Train new bar staff employees,
Handle customer complaints,
Advertise the daily, weekly and monthly promotions of the bar,
Ensure staff is following all food control and safety regulations,
Create employee schedules based on expected customer numbers,
•Looked after the operational, and managerial duties, and functions Supervised the work of other staff members, and organized the stocks, and other important equipment
•How to solve and resolve customer problems provide training to a newly Employee & Maintained an orderly eating serving area.
•Selected requested food items from serving and storage areas and assembled items on serving tray or in takeout bag
•Supervised the cooking zone, maintaining the hygiene of the restaurant for health safety regulation. Ensured proper cleanliness was maintained in all areas of the bar and in front of the house.
•Supervised a staff of approximately 40-55 employees, proven experience leading a team to meet individual and team customer satisfaction goals.
• Completes all other duties as assigned.
• Preparing reports for senior managers.
Devised and implemented new strategies to improve team performance, improve productivity and increase operational efficiency.
Handled guest complaint referrals from the guest service department, resolving serious complaints and issues to achieve continued guest loyalty.
Planning &supervising day to day operation& maintaining quality, standards in order to achieve guest satisfaction.
Provided extensive health and safety training to all members of staff, achieving a score of 99%from the Restaurant Health inspection Committee.
FOOD & BEVERAGE ASSOCIATE (2013-2014)
•Ensuring a smooth service sequence taking account of the service standards & the satisfaction of the guests.
•Maintaining the standards & quality of service.
•Constant promotion of additional sales & suggestive sailing.
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