Hikmat El Jabi

• Deployed an enterprise GenAI platform (Ubuntu, Docker, vLLM, RAG) with GPU acceleration and Open WebUI and led AI security implementation with vendors using Guardrails AI, in alignment with DESC policies.
• Delivered enterprise infrastructure including Windows Server 2022, Active Directory, Azure AD, and containerized Linux environments using Docker, and developed a fuzzy logic-based PowerShell script for classifying Office documents to support data governance and compliance.
• Managed end-to-end IT and AI project lifecycles, overseeing BRDs, stakeholder coordination, procurement, risk tracking, UAT, and change management.
• Supported reporting and dashboard development using Qlik Sense, focusing on data preparation, visualization, and routine performance tracking.

• Work with ADEK (Department of Education and Knowledge) on their Charter Schools projects.
• Managed data-driven projects, including LMS, dashboards, and portals.
• Conducted data cleansing and analysis to support project deliverables and reporting.
• Developed and managed project schedules, product releases, and documentation.
• Led training sessions on data platforms and tools, ensuring stakeholders proficiency.
• Gather and document client requirements, ensuring a clear understanding of their needs and expectations.
• Prepare and deliver presentations to clients and internal stakeholders to provide project updates and gather feedback.
• Collaborate with quality assurance teams to ensure that software products meet high standards of functionality and performance.
• Participate in testing and validation activities to identify and resolve any issues or discrepancies.

• Managed IT operations across the Middle East and Africa. (UAE (Abu Dhabi, Dubai), KSA, Oman, Qatar, Jordan, Iraq, Nigeria, and Lebanon), optimizing network and data security.
• Led data analysis projects for ERP and CRM systems, enhancing reporting accuracy.
• Designed and implemented IT policies, ensuring compliance and best practices.
• Developed training programs to improve data handling and system usage among staff.

• Ensure that the school information system is working efficiently.
• Provide support to users, working closely with administrators, teachers, and IT personnel.
• Organize and manage class systems in proper working conditions.
• Design and develop appropriate computer instructional material.

• Supported ERP and product support projects by extracting data, creating reports, analyzing system solutions, and implementing processes to enhance efficiency.
• Acted as a liaison between functional teams, IT Application Support, and IT Development, researching, documenting, and resolving technical issues.
• Managed ERP system documentation, and assisted in testing and release processes, ensuring prompt resolution of system issues to meet Accounting and Finance team deadlines.

• Customization and development of pages and reports for the Financial Module.
• Installation, configuration, implementation, customization, reporting, and data migration using MS Dynamics Navision 2013 Role Center.
• Report development using Dynamics NAV RDLC and Dynamics NAV Reporting tools.

• Analysis & Development of various web applications including the Corporate Website and Magazines Website.
• System integration (installation, requirements gathering, customization/development) of 3rd party products i.e. MS Dynamics NAV.

• Implementation, development, and construction of tables, forms, and reports on Microsoft Dynamics NAV 4.0-5.0-6.0, Maintenance and Support of Navision (Accounting, Purchase, Marketing, Warehouse, and Sales Departments), and Working on LS Retail.