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تم إلغاء حظر المستخدم بنجاح
Hilton Mascarenhas, Store Manager

Hilton Mascarenhas

Store Manager·LaBaguette General Trading Co

الكويت

بكالوريوس, accounting & finance

الخبرة العملية

مجموع سنوات الخبرة: 17 سنوات, 0 أشهر

Store Manager

مارس 2022 - حتى الآن

LaBaguette General Trading Co

الكويت، الكويت

مارس 2022 - حتى الآن

Responsibilities:
• Delivering excellent service to ensure high levels of customer satisfaction.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Responding to customer complaints and concerns in a professional manner.
• Ensuring store compliance with health and safety regulations.
• Developing and arranging promotional material and in-store displays.
• Preparing reports on buying trends, customer requirements, and profits.
• Undertaking store administration duties such as managing store budgets and updating financial records.
• Monitoring inventory levels and ordering new items
• Stablishing the basics of café and central kitchen.
• Recruiting new staff.
• Costing of recipes.
• Stablishing the POS.
• Creating new recipes and set menus.
• Purchasing and dealing with suppliers for the best brands.
• Dealing with suppliers for the equipment and utensils.
• Dealing with marketing and packaging companies for branding.
• Managing food and beverage stocks.
• Making weekly staff roster.
• Training the new Service crew for FOH including service and bar staff.
• Ensuring the food quality to be as per recipes.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Restaurant Supervisor

ديسمبر 2021 - مارس 2022

Ritrovo Catering Co.

السالمية، الكويت

ديسمبر 2021 - مارس 2022

• Supervise the floor during meal service and ensure that all standards set forth
• Ensure that all checklists, requisitions, and proper opening and closing duties are completed for each shift.
• Communicate effectively both verbally and in writing, to provide clear direction to the staff.
• Observe performance and encourage improvement where necessary.
• Cash Settlement on daily basis.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Senior Server

يونيو 2014 - ديسمبر 2021

M.H Alshaya Co.

الكويت، الكويت

يونيو 2014 - ديسمبر 2021

Customer Service:
• Make sure that all the operating standards of the restaurant when it comes to food handling and preparation are observed all throughout the shift.
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
• Communicate effectively with kitchen staff to guarantee accurate orders and accommodate special requests
• Relay all food orders to the kitchen in a very efficient manner to make sure that every food order is processed accordingly.

POS Support, Online Order Taking & Delivery Orders:
• Operated standard base cash register/POS system
• Utilized POS system to perform financial transactions of cash, debit or credit cards for food purchases.
• Receive calls for Talabat Orders and Inbound call Orders.
• Monitored delivery orders & ensured they arrived in a quick and timely manner.
• Experienced in taking to go and delivery orders over the phone.

Inventory & Back Office Support:
• Count store inventory for official store records.
• Maintain logs of all products and supplies.
• Check actual store inventory against computerized records.
• Report any discrepancies in inventory records to store manager.
• Assisted back office in system entry and documentation as and when need arose depending on the workflow.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Administrative Assistant

أبريل 2010 - مارس 2014

WNS Global Services Pvt. Ltd.

مومباي، الهند

أبريل 2010 - مارس 2014

• Coordinating with internal/external department for admin requirements.
• Handling business enquiries, regular follow-ups and preparing reports, presentations and processing travel domestic whenever necessary to provide one-to-one client service.
• Interact with other departments to help identify their needs.
• To provide administrative & secretarial support to the General Manager for all secretarial responsibilities such as taking dictations, calls, handling appointments, independent correspondence.

مجال الشركة:
الاستعانة بالمصادر الخارجية للمبيعات
الدور الوظيفي:
إدارية

Admin Assistant

يناير 2009 - ديسمبر 2009

Gateway Hotels

ناشيك، الهند

يناير 2009 - ديسمبر 2009

• Worked as Admin Assistant in Gateway Hotels, Nasik, India - 1 Year (2009).

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
إدارية

التعليم

Annamalai University

مارس 2024

مارس 2024

بكالوريوس، accounting & finance

الكويت

المعدل التراكمي (نسبة مئوية): 00%

المعدل التراكمي (نسبة مئوية): 00%

Currently Perusing .

AHLA

يوليو 2009

يوليو 2009

دبلوم، Bar tendering Course

الهند

المعدل التراكمي (نسبة مئوية): 60%

المعدل التراكمي (نسبة مئوية): 60%

Bartender Course

University Of Mumbai

أبريل 2008

أبريل 2008

الثانوية العامة أو ما يعادلها، Business And Commerce

الهند

المعدل التراكمي (نسبة مئوية): 48.73%

المعدل التراكمي (نسبة مئوية): 48.73%

12th Grade

Maharashtra State Board

يونيو 2006

يونيو 2006

الثانوية العامة أو ما يعادلها، school

الهند

المعدل التراكمي (نسبة مئوية): 58.73%

المعدل التراكمي (نسبة مئوية): 58.73%

10th Grade

Skills

Proactivity
Expert
Proactivity
Expert
Open minded
Expert
Open minded
Expert
Active Learning
Expert
Active Learning
Expert
Management
Expert
Management
Expert
Training
Expert
Training
Expert
operation
Intermediate
operation
Intermediate
order
Expert
order
Expert
marketing
Beginner
marketing
Beginner
restaurants management
Expert
restaurants management
Expert
planning
Intermediate
planning
Intermediate
problem solving
Expert
problem solving
Expert
teamwork
Expert
teamwork
Expert
restaurants
Expert
restaurants
Expert
micros
Expert
micros
Expert
staff training
Expert
staff training
Expert
supervising
Expert
supervising
Expert
restaurant marketing
Beginner
restaurant marketing
Beginner
Training
Expert
Training
Expert
Administration
Intermediate
Administration
Intermediate
Management
Intermediate
Management
Intermediate
Customer Service
Expert
Customer Service
Expert
Team Management
Expert
Team Management
Expert
Sales
Intermediate
Sales
Intermediate
Proactivity
Expert
Proactivity
Expert
Open minded
Expert
Open minded
Expert
Active Learning
Expert
Active Learning
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Purchasing
Beginner
Purchasing
Beginner
Supply Chain
Intermediate
Supply Chain
Intermediate
Negotiation
Beginner
Negotiation
Beginner

اللغات

الانجليزية

اللغة الأم

التدريب و الشهادات

الشهادات
Bar Tendering & Flaring Course
Jun 2009

الهوايات والاهتمامات

Listening To Music,

I like to listen to Music. It really makes me calm and feel very pleasant.