Sales Operations Specialist
Sharp Middle East
Total years of experience :13 years, 7 Months
• Collaborate with the Sales organization to facilitate the processing business solution opportunities.
• Assist the sales team with preparing sales documentation, including quotes, purchase orders, licenses, and software authorizations.
• Manage the completion of RFI/RFPs in collaboration with Sales and engage relevant corporate departments. Maintain and enhance an RFP repository and follow best practices processes.
• Ensure alignment of the sales team with sales processes, policies, and procedures.
• Collaborate with Service, Sales, Product Marketing, Marketing, and other functional areas within Calabrio to support the sales team’s success.
• Collaborate with sales teams identified and requested by your direct manager/supervisor and sales leadership to identify key target opportunities.
• Take ownership of the entire maintenance renewal business with partners and customers.
• Learn and adapt to effective sales models and programs.
• Organize data and develop deep customer insights to improve sales force productivity and efficiency.
• Support the sales team with crucial planning and operational tasks to achieve the business's objectives.
• Create attainment plans through effective goal setting, design sales incentives, and analyze territories for optimal sales effectiveness.
• Monitor and analyze key sales and business performance indicators and trends to drive strategic and tactical business decisions. Ensure sales forecasts' accuracy by coordinating and verifying data.
• Ensure compliance and adoption of the sales process and identify opportunities to enhance sales effectiveness and efficiency through process and system improvement.
• Coordinate the planning, organization, and implementation of training projects as directed by collaborating with stakeholders to identify learning needs, create training schedules, and coordinate with trainers and subject matter experts to ensure the delivery of high-quality training programs.
• Promote available training opportunities to employees and partner teams by designing and executing marketing campaigns that communicate the benefits and details of training programs to targeted audiences through various communication channels such as email, intranet, social media, and other digital platforms.
• Handle logistics for training activities including securing venues, coordinating equipment, and ensuring that all resources required for training programs are available and functional.
• Provide additional support and assistance on tasks and projects as assigned, working collaboratively with other team members to ensure the successful completion of assigned tasks.
• Manage and maintain comprehensive records related to training in accordance with the training framework. This includes updating and maintaining all training-related records using database systems.
• Develop and support required documentation for reporting on learning and development (L&D) related activities.
• Ensure that all required information is captured and maintained with a particular focus on data integrity and consistency.
• Capture training requests and coordinate with advisors to finalize training programs.
• Coordinate with trainers/facilitators to finalize the scope, course content, and dates with vendors, as required.
• Coordinate the provision and logistical support of training facilities, equipment, training materials, and resources.
• Collate, document, and summarize reports such as program/course/event evaluations and feedback.
• Review the job requirements outlined in the manpower requisition.
• Identify potential candidates through a variety of sources, such as online job sites, local and international recruitment agencies, employee referrals, and internal candidate databases.
• Conduct initial screening interviews, assess applicants' qualifications, and check references and backgrounds.
• Submit a shortlist of screened candidates to the hiring department for technical review.
• Schedule and coordinate interviews with the hiring department.
• Understand candidates' salary expectations, and consult with the hiring department and peers before making a job offer.
• Negotiate salary and obtain candidate acceptance of the draft employment offer.
• Provide periodic status reports to the hiring department during the recruitment process.
• Oversee pre-employment medical checks for new hires in collaboration with recruitment assistants.
• Obtain necessary recruitment approvals and internal documentation for recruitment authorization.
• Ensure that all required documentation is included in the candidate file.
• Follow up with departments on the mobilization of new employees.
• Perform other related tasks as required.
• Managing all incoming and outgoing mail, including electronic and physical mail, by reading and prioritizing them based on their importance. Forward the important mail to the Direct Supervisor for review.
• Transcribing all general and confidential correspondence from the Direct Supervisor's desk, ensuring they are grammatically correct and follow professional standards.
• Receiving, screening, and forwarding telephone calls to the Direct Supervisor while maintaining a log of calls that need responses. Ensure that the Direct Supervisor is aware of calls that require a response and follow up on overdue actions through task prioritization.
• Maintaining the Direct Supervisor's calendar, which includes daily, weekly, and monthly schedules. You will take stock of daily tasks and generate reports on their status. To update the Direct Supervisor when necessary to ensure important engagements and meetings are not missed.
• Scheduling and coordinating meetings and appointments for the Direct Supervisor. This includes arranging meeting rooms, providing refreshments, managing visitors' hospitality, and arranging any necessary audiovisual facilities.
• Managing all files and records related to the Direct Supervisor's office in an orderly and easily retrievable manner. To maintain backups of these files and records.
• Performing general administrative duties such as receiving incoming fax transmissions, emails, and couriers to ensure the timely flow of information.
• Scheduling and organizing the Direct Supervisor's travel and accommodations during site visits and other official travel.
• Performing any other related duties as directed by the Direct Supervisor.