Himal Adhikari

▸ Delivered Tier 1 & Tier 2 technical support for 50+ end users across hardware, software, and network issues,
serving as the primary IT point of contact and consistently maintaining SLA response targets
▸ Administered Microsoft 365 user accounts, including provisioning, deprovisioning, licence assignment, and
password resets — ensuring zero disruption to daily business operations
▸ Maintained and audited KYC digital records database with 1, 000+ entries, enforcing 100% data accuracy and
compliance with organizational standards
▸ Managed and proactively serviced the full office IT asset inventory — desktops, printers, scanners, and network
devices — achieving near-zero unplanned downtime across 20+ workstations
▸ Enforced daily data backup routines and system security protocols, recording zero data loss incidents across 16
months of service
▸ Deployed, configured, and troubleshot Windows 10/11 systems and enterprise software, reducing average
resolution time through a standardized build and fault-isolation process
▸ Managed Jira Service Desk ticketing queue — logging, triaging, escalating, and resolving requests across
multiple categories, maintaining clear documentation for all resolutions

+ Provided technical support for hardware, software, and network issues.
+ Managed and updated member KYC data, including scanning and
uploading documents.
+ Assisted with user account setup and access permissions.
Performed routine system maintenance and troubleshooting
• Responded promptly to help desk requests.
+ Greated simple user guides for common IT tasks.
+ Supported IT team with system upgrades and improvements.