Senior Project Manager
British Telecom
Total des années d'expérience :17 years, 9 Mois
As a Senior Project Manager/ Contract lead:
• Leading Network transformation programme for Randstad value of 100 Million Euro
• 41 transformation Project Managers & SRO of varied skills and level are my team strength
• I act as face of BT for Randstad and responsible for end customer’s weekly and monthly review of the transformation programme. This now includes In-life.
• I am the point of escalation within contract for both internal and external customer related incidents
• Responsible for managing all the Resource requirement coming in from customers due to some addition in the existing scope or due to some new requirements within the domain
• I am responsible for siting every possible new business opportunity from the end customer
• Role also demands from me to drive PM efficiency in terms of resource vs work absorption, Utilization of the PM in hand and their overall development within BT
• Responsible for completing People quarterly and yearly performance reviews and work on employee engagement activities
• Responsible for CSAT and NPS score card for contract in hand i.e. Randstad currently.
In role of Head PMO Services (for P&G)
My responsibilities included following services:
- Governance Support, Planning Support & Resource Tracking, Risk and Issue Management Support, External & Internal Delivery Reporting, Cost Tracking and Reporting, Quality & Change Control, Benefits Tracking & Reporting against baseline, Variance tracking, GS Clarity Time reporting and tracking
• Managing resources within the contract and single point of contact for escalation
• Customer request reporting and monitoring from initial request through demand management and for approved concepts to program/project delivery
• Identifying, defining, developing and implementing improvements to project reporting and monitoring processes and procedures
• Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc.
• Drive improvements in consistency, effectiveness and efficiency of service delivery processes and tools
• Conduct programme/project health checks to help assure programme/project delivery including for example artifact, gate reviews, and continuously monitoring any deviation towards scope, time and cost baselines
• Improve communications, content and transparency of information with key customers
• Drive improved knowledge management, ensuring that lessons are learned and shared within the team and ensure that best practice templates are developed and shared within the Programme Team
Network Program manager - Orange Business Services (France Telecom), Gurgaon (July’10 - 12th July’13)
• Responsible for end to end network infrastructure & Service improvement projects
• Owner of automation projects based on several internal & external reports
• Expert on performance point server 2007 and web page on share point
• Involved in projects related to business intelligence (monitoring and analysis)
• Propose, institute or augment the necessary methods, systems and tools supporting the team’s objectives in an effort to provide optimal results and minimal risk
• Propose new process plan and responsible for successful implementation
• Audit the performance of all supported network equipment’s are at par
Sr. Technical Support Officer - Convergys India Pvt. Ltd., Gurgaon (May’07 - Oct’08):
I was into voice technical support for residential customer of ISP named Optus (Australia), mainly for internet access issues and related devices. For anti-virus joint resolution was provided with the vendor company
Sr. Technical Support Officer - Convergys India Pvt. Ltd., Gurgaon (May’07 - Oct’08):
I was into voice technical support for residential customer of ISP named Optus (Australia), mainly for internet access issues and related devices. For anti-virus joint resolution was provided with the vendor company
I was into voice technical support for U.S. AT&T residential customer mainly for internet services/devices, Web browsers & Antivirus
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, Completed graduation in Commerce from Dr. CV raman University, Bilaspure.