Director and Delivery Head – Digital Experience
Brillio Technologies Private Limited
Total years of experience :19 years, 6 Months
- Managed all technology delivery and P&L for the business unit. Increased practice revenue, profitability ESAT and CSAT. Built a stellar team to deliver strong results to our clients.
- Established consistent processes for demand forecasting, hiring, training and deployment resulting in team utilization of 80+% through the year
- Successfully delivered large multi-million-dollar programs to clients in the areas of automobile dealer enablement, regulatory compliance applications for pharma and field force enablement for crop protection unit of a chemical giant
- Streamlined the proposal factory process for Brillio resulting in better responsiveness, higher quality proposals and focused efforts for higher proactive reach outs. Contributed significantly to multiple new large client acquisitions in areas of Enterprise Mobility and Retail.
- Transformed multiple client engagements with traditional multi-month release cycle to Agile resulting in client IT teams being perceived as more responsive and in-tune with business needs.
- Managed multiple vendors for niche services and bandwidth augmentation.
- Created significant mind-share for Brillio at Walmart Sparktank event. Presented a concept to increase market basket and make shopping at Walmart more relevant and engaging to shoppers.
- Incubated Visual Analytics, Augmented Reality and Chatbots to bring innovative solution ideas to clients leading to meaningful discussions with clients and establishing Brillio as a thought leader
- Program Managed the complete e-Governance roadmap creation by top experts from USA, UAE and India
- Coordinated with heads of multiple UAQ government departments to understand needs and priorities. Established program credibility for all departments to align to the program timeline.
- Participated in presenting the roadmap to His Excellency Sheikh Saud bin Rashid Al Mu'allah and Crown prince His Excellency Sheikh Rashid bin Saud Al Mu'allah
- Program roadmap was accepted by His Excellency and recommended for implementation under the eUAQ program
- Consulted, Incubated and finalized the seed development for Mobile Enabling certain government services
- Interfaced with the RAK eGovernment technology team to create the System architecture
- Managed the complete development and delivery of the mobile solutions
RAKPay - Conceived and developed by our team, won the Best m-Government service award in its category
- Managed the build and support of a big data Call Home Server for NetApp storage devices with resident data volume of nearly a Petabyte. The big data solution was able to process about 25 times the data volume compared to the previous conventional data processing application
- Managed the development of a custom Sales Operations Management tool for NetApp. This software is used by NetApp to manage their global territories, compensation plans and sales hierarchies.
- Incubated and established Enterprise Mobility BU at Trianz.
- Created solution accelerators specific to mobile enabling content for Government Departments resulting in successful pursuits and delivery of multiple government mobile enabling initiatives.
- Program Manage entire HP PhotoSmart development and release program
- Manage a team of Trianz Engineers and interface with the teams from HP and 2 other vendors
- Coordinate with HP product team and manage all releases
- Align all teams to the project timelines
Present the project status to the HP leadership
HP PhotoSmart essential was an A-List distributable from HP with estimated install base in excess of 70 Million.
- Manage all project delivery from Japanese clients
- Hire local engineers for client facing roles
- Define specific processes to comply with Japanese delivery expectations
- Create solutions for technical proposals to clients
- Review program status with the project team and clients
- Lead a team of developers to deliver the required software products to the client.
- Be the Single Point of Contact for all technical matters
- Assist the architect to design the application
- Deploy the application to the client servers for test and production rollout
- Manage production servers
- Create computer software as defined by the client needs. Primary projects were required in the areas of VPN and Smartcards.
- I was also the liaison for the team working offshore at Bangalore.
- Design and develop custom applications on Java, VB, ASP and .Net
- SPOC for all technical client communications
- Report the project status to project manager
- Provide technical solutions for proposals