Hina Anam

Monitoring, maintaining, reporting and ensuring the
successful achievements of meeting the targeted
service levels and performance metrics at the individual
call center level.
Monitor daily CRM activities, Trends and Reports and
preparing analytical reports for special projects and
tasks
Analyzing the performance of forecasting and
scheduling tools and ensuring the implementation of
process improvements
Assisting in the implementation of a Workforce
Management System within the organization to enable
effective management of shifts and working patterns,
forecasting, staffing, and providing efficient schedules
for agents that meet both employee and business needs

Generating the proper leads (while maintaining the
quality) that result in potential sales & providing
customer support to the US clients, branding,
elaboration of services with efficient assistance in after
hours service with best resolutions possible

Customer dealing along with the efficient assistance in
terms of order placing processes, refunding, guidelines
etc. and to provide best resolutions to the customers
regarding their queries & Quality adherence with highly
courteous communication and customer handling

Tasks
Direct dealing with American clients regarding services
offered by the organization
Customer dealing, elaboration of the services &
registrations of new customers
Achievement of Sales targets set by the Organization
Dealing with the customers with Out of the Box
approach for optimal results