Hina Aziz

Using Opera PMS for accurate recording and
processing of reservations such as creating, altering,
or canceling reservations. Processing payments and
refunds for reservations.
Managing booking requests received via calls, email
and other online third party booking affiliates.
Responding to their inquiries for availability of
different room categories for their requested dates
with best available rates and packages.
Promoting reservation services as discounts & deals
offered during different events, holidays and other
seasons of the year for individuals and companies.

Answering inquiries regarding hotels facilities &
services to external & in-house guest calls. Logging of
their requests & complaints then either connecting
them to their concerning department or conveying
their requests ahead and following up with the
concerning dept., for their timely resolution.
Coordinating with internal dept.s for the preparation
of appropriate arrival courtesies based on room or
suite category, guests VIP status, hotel club
membership or special request for weddings,
birthday occasions etc.
Updating guest profiles, assigning rooms based on
guest preferences of the view, floor, accessibility,
past stay and other features.

Performing Invigilation duties during exams in
accordance with the SOPs of the examination board.
Maintaining exam document confidentiality throughout
the examination process.
Assisting and supervising candidates from their arrival at
entry ID verification, designated seating, attendance
signatures, distribution & collection of exam materials,
up till their exit from premises with parent or guardian.