هنا افتخار, Research Associate

هنا افتخار

Research Associate

The Nielsen Company

البلد
الإمارات العربية المتحدة - دبي
التعليم
ماجستير, International Relations
الخبرات
24 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :24 years, 9 أشهر

Research Associate في The Nielsen Company
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ يونيو 2013

 Conducting Passengers’ Engagement surveys at Dubai Airport as a member of Dubai Int’l Airports / Al Maktoom Int’l Airport (DWC)Research Team
 Conducting Research about the demographics and Commercial/ marketing of Dubai Int’l Airports / Al Maktoom Int’l Airport (DWC)
 Process audits of the passengers’ touch points including arrivals, departures, immigration and transfer
 Collecting data, reviewing interview questions and maintaining accurate records of interviews, safeguarding the confidentiality
 Requesting or acquiring equipment or supplies necessary for the project
 Managing and responding to project related email, attending project meetings, area seminars and other meetings as necessary
 Conducted pre and post-consumer satisfaction surveys for different market products in July - September 2013
 Conducted pre and post-consumer satisfaction surveys through computer-assisted telephone Interviewing (CATI) for Etisalat and Du mobile networks

Client Operations Executive في Procco Financial Services (Pvt.) Ltd. Formerly Global Processing & Marketing (Pvt.) Ltd.
  • باكستان - كراتشي
  • أبريل 2011 إلى يونيو 2013

 Administered and monitored the provision of material in accurate and timely manner
 Ensured the proper maintenance of records, data entry into the system and production of reporting material
 Supervised administrative services within the office and involved in correspondence between clients and management
 Administered employees’ files and records in order to ensure accurate payment of benefits and allowances
 Ensured that all relevant senior staff members were fully aware of issues and developments concerning their clients, in particular relaying any problems, errors or queries immediately and seeking guidance

IT Consultant في Korangi Academy
  • باكستان - كراتشي
  • سبتمبر 2005 إلى أبريل 2011

 IT Network and System Administrator
 Technical Expert
 Established and developed the Computer labs and networks of the NGO based organization
 Staff Training
 Media Development and management
 Developer and designer of the computer /project based learning

Administrator/ Procurement Incharge and IT In-charge في Karrar Hussain Academy
  • باكستان - كراتشي
  • أغسطس 1999 إلى أبريل 2007

• Responsible for managing in-house accounts
• Maintenance of important data, records and official documents
• In-charge procurement department
Planned and conducted fund raising campaigns and activities at different occasion
• Drafting and designing official documents and correspondence with other institutes
• Represented school at different events in other institutions, seminars and workshops of LHRLA, IRC, and NGOs
• Organizing and managing numerous events at various places
• Managing the entire IT set-up of the Academy

الخلفية التعليمية

ماجستير, International Relations
  • في University of Karachi
  • يناير 2007

Major Subject was International Relations

بكالوريوس, Chemistry
  • في University of Karachi
  • يناير 2002

Subjects Included Chemistry (Major) Botany Bio-Chemistry English Islamic Studies Pakistan Studies

الثانوية العامة أو ما يعادلها, Pre-Medical
  • في Sir Syed Govt. Girls College
  • مايو 1999

Subjects included: English Islamic Studies Pakistan Studies Urdu Chemistry Physics Botany Zoology

الثانوية العامة أو ما يعادلها, Pre-Medical
  • في Metropolitan Academy
  • مارس 1996

Subjects Included: English, Urdu Pakistan Studies Islamic Studies Chemistry Biology Physics

Specialties & Skills

Administrative Support
Graphic Communication
Computer Hardware Troubleshooting
Educational Technology
Computer Networks
MS Office Skills
Graphic Designing
Event Management Skills
procurement skills
Communication Skills
Managerial Skills
Interpersonal Skills

اللغات

الأوردو
متمرّس
الانجليزية
متمرّس
الفارسية
مبتدئ
الهندية
مبتدئ
العربية
مبتدئ

العضويات

Ehsas Foundation
  • Visiting Member
  • January 2000

التدريب و الشهادات

Computer Networking and Trouble shooting (الشهادة)
تاريخ الدورة:
July 1999
صالحة لغاية:
July 1999
Grafix Engineering (الشهادة)
تاريخ الدورة:
January 2004
صالحة لغاية:
June 2004
CCNA Training (الشهادة)
تاريخ الدورة:
October 2009
صالحة لغاية:
April 2010
ICT for Educators (الشهادة)
تاريخ الدورة:
January 2007
صالحة لغاية:
August 2007
MCSE Practical Training (الشهادة)
تاريخ الدورة:
October 2009
صالحة لغاية:
April 2010
Computer Hardware Assembling / System Developing (الشهادة)
تاريخ الدورة:
July 1999
صالحة لغاية:
July 1999

الهوايات

  • Photography, Travelling, Reading, Designing