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Hind Merouche , receptionist

Hind Merouche

receptionist·world visa & immigration consultant

Qatar

Master's degree, Process Engineering

Work experience

Total years of experience: 1 years, 9 months

receptionist

August 2025 - Present

world visa & immigration consultant

Doha, Qatar

August 2025 - Present

Responsible for handling daily administrative tasks, assisting customers, and ensuring smooth office operations. Managed appointments, responded to inquiries, and maintained accurate records.
Company industry:
Human Resources Outsourcing

Receptionist / Customer Service Representative

August 2025 - Present

WMIBC,

Doha, Qatar •Remote

August 2025 - Present

• Handle inbound and outbound calls professionally and efficiently
• Respond to customer inquiries and provide accurate information
• Schedule appointments and coordinate with internal departments
• Maintain call logs, records, and documentation
• Deliver excellent customer service and ensure client satisfaction
• Manage front desk operations and greet clients professionally
Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

Receptionist /Customer Service Representative

July 2025 - Present

_WMIBC,

Doha, Qatar

July 2025 - Present

• Handle inbound and outbound calls professionally and efficiently
• Respond to customer inquiries and provide accurate information
• Schedule appointments and coordinate with internal departments
• Maintain call logs, records, and documentation
Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

Process Engineering Intern

February 2025 - July 2025

CRAPC (Research Center),

Bou Ismail, Algeria

February 2025 - July 2025

• Supported technical documentation and reporting
• Developed strong attention to detail and organizational skills
• Worked in a structured environment requiring accuracy and compliance
Company industry:
Scientific Research & Development
Job role:
Engineering

Process Engineering Intern_

February 2025 - July 2025

CRAPC (Research Center),

Bou Ismail, Algeria

February 2025 - July 2025

• Supported technical documentation and reporting
• Developed strong attention to detail and organizational skills
• Worked in a structured environment requiring accuracy and compliance
Company industry:
Scientific Research & Development
Job role:
Engineering

Process Engineering Intern

November 2022 - January 2023

SAIDAL Pharmaceutical Company,

Dar el Beida, Algeria

November 2022 - January 2023

• Assisted in quality control and monitoring processes
• Followed strict procedures and documentation standards
Company industry:
Industrial Production
Job role:
Engineering

Process Engineering Intern_

November 2022 - November 2022

SAIDAL Pharmaceutical Company,

Dar el Beida, Algeria

November 2022 - November 2022

• Assisted in quality control and monitoring processes
• Followed strict procedures and documentation standards
Company industry:
Pharmaceutical Manufacturing
Job role:
Engineering

Pharmacy Assistant

November 2021 - December 2021

Private Pharmacy,

Algiers, Algeria

November 2021 - December 2021

• Assisted customers and responded to inquiries
• Supported daily operations and handled client interactions
• Managed stock and maintained organized records
Company industry:
Pharmaceutical Manufacturing
Job role:
Medical, Healthcare, and Nursing

Pharmacy Assistant

November 2021 - December 2021

BIBI AICHA EP KHIDDOUCI,

Blida, Algeria

November 2021 - December 2021

• Assisted customers and responded to inquiries
• Supported daily operations and handled client interactions
• Managed stock and maintained organized records
Company industry:
Pharmacies
Job role:
Medical, Healthcare, and Nursing

Pharmacy Assistant (Internship)-Private Pharmacy

November 2021 - December 2021

BIBI AICHA EP KHIDDOUCI,

Blida, Algeria

November 2021 - December 2021

• Assisted customers and responded to inquiries
• Supported daily operations and handled client interactions
• Managed stock and maintained organized records
Company industry:
Other Healthcare Services

Education

Blida 1 University - Saad Dahlab

June 2025

June 2025

Master's degree, Process Engineering

Algeria

University of Blida

January 2025

January 2025

Master's degree, Process Engineering

Algeria

University of Blida

January 2025

January 2025

Master's degree, engineering

Algeria

University of Blida

January 2023

January 2023

Bachelor's degree, Process Engineering

Algeria

Skills

CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MATERIALS ENGINEERING
Intermediate
MATERIALS ENGINEERING
Intermediate
TEXT PROCESSING
Intermediate
TEXT PROCESSING
Intermediate
EMERGENCY PREPAREDNESS
Intermediate
EMERGENCY PREPAREDNESS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
OUTBOUND CALLS
Intermediate
OUTBOUND CALLS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CALENDAR MANAGEMENT
Intermediate
CALENDAR MANAGEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
Receptionist
Beginner
Receptionist
Beginner
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Administration
Intermediate
Administration
Intermediate
Call Center
Beginner
Call Center
Beginner
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Customer Care
Beginner
Customer Care
Beginner
Front Office
Beginner
Front Office
Beginner
Secretarial
Beginner
Secretarial
Beginner

Languages

English

Expert

French

Intermediate

Arabic

Native Speaker

Training and Certifications

Certifications
Data Entry Operator
Data Entry Operator
Data Entry Operator