هند الساقي

 Assists in the day to day operations of the HC department, and handles all staff inquires
 Supports the HC team in the onboarding process of new joiners for QFCA, QFBA, QICDRC and IPAQ
 Undertakes all logistical arrangements i.e. Travel, Hotel bookings, Visa for all the above entities
 Liaises with the HC Operations Specialist by preparing monthly attendance reports department wise across the organization
 Updates and maintains personnel records in AX system and physical files of all employees
 Handles all employee requests to prepare letters in Arabic for all entities
 Organises the team meetings by preparing the agenda and taking minutes at the weekly meetings and following up on the action items as and where required
 Manages the Calendars of Chief Administration Officer and Senior Manager L&D
 Creates Purchase Requisitions for all HC related requirements
 Ensures the organization chart is UpToDate on Ms-Visio for all entities
 Coordinates the registration of trainings for all employees and maintains records for all entities
 Handles all logistical requirements of the trainings i.e. Hotel, travel booking, catering, print-out of brochures etc.
 Ensures the training evaluation forms are collated and recorded for all entities

Greets clients as they arrive and connect them with the respective focal points
•Handles all calls in a timely manner and directs them to the concerned personnel
•Manages the access of all incoming and outgoing clientele and handle special requests for VIP clients
•Handles all complaints and queries of clients
•Maintains and updates all necessary documentation and update master records

 Handles the direct process between sales/after sales and work-flow process and workshop reports analysis
 Prepares the work flow process and workshop reports analysis and tracks reserved and ordered parts (sale parts reports)
 Responsible for accident cases, insurance and quotation estimations
 Builds good relationship with internal and external stakeholders
 Handles all Jobs follow up/closing of jobs cards, technical enquires and case explanations
 Ensures to meet the monthly team targets
 Coordinates the weekly departmental meetings

Responsible for the smooth check-in of guests and administrative procedures
•Maintains Guest Data Base and personally responsible for the correct and up-to-date data base within the OPERA system as per the standards of Hyatt
•Responsible for Guest Arrivals and monitor check-in of individuals and groups to ensure appropriate attention is given to guests
•Guides the guest to the “Concierge” service offering a wide information source about activities
•Ensures special care for designated VIP guests and treatment according to international standards
•Handles all guest complaints and takes corrective action to convert the guest into a repeated customer
•Co-ordinates the proper actions with other departments and keeping the Front Office Manager & General Manager informed
•Monitors and assures the efficient delivery of all message to hotel guests
•Responsible for the professional operation of the telephone operator
•Answers enquiries regarding hotel services and registration via letter, telephone, in person and provides information regarding the services available in the community and respond to guests' complaints