Heera Gogoi

* Managed guest services, room coordination, and operational assistance.
* oversee daily hotel operation to ensure smooth and efficient service.
* Ensured high guest satisfaction standards.
* Supervise room readiness, cleanliness, and maintenance standards.
* Train and guide team members to improve service quality and productivity
* Coordinates with vendors and suppliers for operationl requirements
* Monitor operational costs and assist in budget control
* Handle VIP guest arrivals, special request, and service recovery.

• Maintained guest profiles, billing records, and processed payments accurately.
* Welcome guests with a professional and friendly .
* Provide information about hotel facilities, services, and local attractions.
* Manage VIP arrivals and special guest request .
* Maintain a clean and welcoming front desk and lobby area.
* Build positive guest relations to encourage repeat visits.
* Coordinates with housekeeping, maintenance, and food & beverages teams to fulfill guest needs.

* Managed check-in/check-out procedures, bookings, and daily audit reports.
* Greet and welcome visitors and guests professionally
* Answer and direct phone calls to the appropriate departments.
* Maintain visitor records and issue visitor passes.
* Handle inquires, complaint, and resolve issues professionally
* Perform data entry and maintain office records and files
* Operate office equipment such as printers, scanner, and telephone system.
* Ensure confidentiality of company and visitor information
* Support day to day front office operations efficiently