Hira Khan

• Supervised a team of visa officers, ensuring compliance with immigration laws, policies, and operational guidelines.
Streamlined application processes to enhance accuracy, efficiency, and service delivery standards.
• Prepared weekly and monthly dashboard reports to provide updates on visa operations and team
performance.Ensured timely and accurate reporting to the Australia-based supervisor for informed decision
making.
• Collected and compiled data from visa applications and team operations, ensuring accuracy and completeness.
• Maintained organized records to support reporting, analysis, and decision-making processes.
• Conducted regular quality assurance reviews of casework to maintain consistency and adherence to procedures.
Provided constructive feedback and coaching to strengthen team performance and professional growth.
• Designed and facilitated training sessions on visa regulations and case management best practices.Ensured staff
remained updated on evolving policies and operational requirements.
• Managed escalated and complex visa cases, liaising with Australia-based teams and stakeholders for resolution.
Ensured fair, timely, and compliant decision-making while upholding service standards.
• Fostered a collaborative team environment by promoting continuous learning, accountability, and high
performance.

• Maintained close collaboration with the U.S. Department of State and UNHCR to ensure smooth case referrals.
• Conducted quality assurance reviews of caseworkers and provided constructive feedback to ensure compliance
with organizational policies and procedures.
• Undertake case management activities in an assigned areas such as file integrity, program access, field team,
adjudications support, scheduling, or pre-departure assistance, guide and monitor teams of project assistants in
organizing and completing case management activities in assigned areas.
• Efficiently and effectively managed refugee case files and medical records, and verify the creation of new case
files, and timely and accurately ensure distribution of case files.
• Conducted refugee casework interviews for the purposes of recording case histories and biographical information
of Afghan and Somalian Refugees.
• Provided logistical and operational support to USCIS officers during refugee biometric processing.
• Assisted supervisors in supporting USCIS officers, conducting briefings for refugee applicants ensuring accurate
information is shared regarding timelines, expectations, fraud, malfeasance and case processing.

• Managed and finalised visa applications, in accordance with relevant Australian legislation and policy to make
fair, reasonable, and lawful decisions.Prepared written documentation for visa applicants, including the
preparation of visa decision records and client correspondence.
• Identified potential cases of fraud or misrepresentation in visa applications.Verified the authenticity of submitted
documents and ensure the accuracy of the information provided by applicants. Maintained and updated records,
ensured identity information is correct and applied effective case management principles.
• Remained updated on changes to immigration laws, regulations, and policies to ensure compliance in all
decision-making processes.Perform administrative tasks, including managing mailboxes, maintaining databases,
responding to public and other Australian Government agency queries.Kept accurate and detailed records of all
visa applications, decisions, and related correspondence.

• Handled public inquiries and performed administrative duties such as scheduling meetings and facilitating visa
requests for journalists, scholarship recipients, and key stakeholders.Drafted official invitations, letters, and note
verbale under the Ambassadors supervision, adhering to diplomatic protocols.
• Facilitated services to visa applicants, addressing their concerns, resolving issues, and ensuring a positive
experience.Build strong linkages with government bodies, academic institutions, civil society, local media, and
business community.
• Facilitated Indonesian delegates with travel-related NOC requests, including hotel booking and ticket
arrangements.Conducted thorough document verification procedures for visa applicants to mitigate the risk of
fraud.
• Organized diverse range of cultural events including exhibitions, lectures, workshops, and art performances in
collaboration with the Ministries in Jakarta and important stakeholders in Pakistan.
• Endorsed government and private Indonesian scholarship initiatives and conducted interviews of potential
applicants and Supervised interns and volunteers providing guidance to ensure successful execution of
Embassys programs

• Collaborated with the government bodies and civil society to conduct Best Interest Assessments, ensuring the
holistic needs of children were identified and addressed effectively.
• Created informative and engaging press releases, press kits, newsletters, and marketing materials to raise
awareness about child protection issues and project activities.
• Conducted awareness-raising sessions with community members including: parents and children on the topics of
child rights and child protection.
• Facilitated community members in the registration process for birth certificates and Computerized National
Identity Cards (CNIC).
• Monitored vocational training initiatives for women in the community, focusing on skill-building and empowerment,
to prepare them for successful entrepreneurship in small-scale businesses.

• Organized national-level seminars on Gender-Based Violence (GBV) and Violence Against Women (VAW),
ensuring effective communication strategies and reporting.
• Coordinated logistical arrangements for seminars and trainings held in different provinces of Pakistan, ensuring
smooth execution and adherence to project timelines.
• Oversee the budget plan for project activities, including seminars, trainings, and field visits, ensuring efficient
allocation of resources and financial accountability.C

• Assisted in the planning, implementation, and monitoring of project activities related to the Right to Information
(RTI) project.Supported capacity-building initiatives, including workshops, training sessions, and awareness
campaigns, to promote the use of the Right to Information (RTI) laws.
• Conducted research and analysis on issues related to transparency, accountability, and access to information in
Pakistan.Provided logistical and administrative support for project events, meetings, and workshops.Stay updated
on developments in the field of media, democracy, and human rights, particularly as they relate to RTI.
• Assisted in the development and dissemination of educational and advocacy materials, including reports, fact
sheets, and multimedia content.Contributed to the preparation of project reports, including progress reports, donor
reports, and other documentation.

• Provided administrative and logistical support to ensure smooth implementation of project activities.
• Assisted in data collection, documentation, and preparation of project reports.
• Coordinated with team members, partners, and stakeholders for timely execution of tasks.
• Maintained project records, track progress, and support monitoring and evaluation processes.