Head of Business Development
STISHARA IDS (Industrial Development Services)
مجموع سنوات الخبرة :14 years, 2 أشهر
Established a successful network of contacts and partners in the industry, providing the company with access to potential customers and new markets.
Developed a pricing strategy that maximized profits in target markets.
Responding to email sent from Gamers regarding billing and technical issues they are facing. This gaming company is one of the biggest gaming companies in the industry.
Led small group instruction sessions that enabled students to practice their language skills in a supportive environment.
Designed and implemented creative activities that increased student comprehension and retention of material.
+ Engaging with clients via the online channels to provide rapid assistance with their CX and Tech inquiries, enabling them to better communicate with their customers and run their businesses smoothly.
+ Managed the performance of 10-13 agents, in accordance to the organizations targets to meet and exceed CX expectations. + Coached team members and drove the overall sales to increase by over 30% within less than 2 months. + Handled complaints calls with the escalations team. + Liaised with the airport operations team and other departments for a flawless travel experience for customers. + Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
+ Assisted customers with their travel plans, including ticket reservations, transportation, baggage claim and auxiliary services. + Consistently Exceeded Expectations with CX, Quality and Sales targets. «+ Developed and maintained courteous and effective working relationships.
+ Constant achiever of KPIs. + Mentored colleagues to help the team hit the required targets.
Helping customers to renew their services, making new subscriptions, and many more
imroving the ability to speak and write English language.