Head of Retail Sales & Operations
Ooredoo
Total des années d'expérience :22 years, 1 Mois
•Responsible for the channel P/ L.
•Meet the sales goals set; shops P/L, expansion, market share, promotions and relevant objectives.
•Develop products, services & new bundle, to customize certain promotions that penetrate the markets of dealer shops
•Run efficiently the promotion of products and services as planned in Franchisee shops
•Proactively anticipates challenges, recommend new methods and keep flow of information transparent with top management.
•Accountable for the overall training completion on system applications, new promotion and services, ensuring the team is met the objectives.
•Review retail store operating processes, procedures, systems and policies and develop on conceptual ideas to enhance area efficiency.
•Oversee the administrative policies concerned the team; attendance, rotations, leaves and recruitment.
•Retail process design and implementation.
•Contribute to the company communication plan through attendance of regular meeting and preparing of relevant reports, presentations and documents.
•Oversee the activity and performance of salesmen, to ensure providing constant support on complaint cases.
•Manage team’s objectives in accordance to department plans using the annual Balance Score Cards as reference.
•Develop performance Management culture.
•Improve team performance through exploring individual’s SWOT and recommending relevant coaching and training to meet OOREDOO objectives.
•Encourage team work performance through recommending of reward incentives and annual promotions.
•Contribute to the event and exhibition plans for the organization through proceeding of relevant tasks.
•Assure optimum level of coordination with concerned department’s head, to ensure the flow of marketing materials, shops items and products and completion of system installation and fitting, branding fittings.
•Proactively take responsibility for self-improvement by staying well-updated of developments, knowledge and innovations in relevant field.
• Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.
• Meeting with sales supervisors to plan and implement objectives for achieving sales and gross profits.
• Hiring and monitoring the performance of the sales department, holding weekly sales meetings and conducting sales training.
• Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.
• Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.
• Meeting monthly with the dealership’s general manager to review forecasts and profits for each brand.
• Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.
• Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.
• Auditing all appraisals of trade-in vehicles.
• Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained.
• Responsible for achievement of revenue, profit, unit sales and Employee/Guest
Engagement through effective sales process management, increase customer retention
and efficient distribution plans.
• Lead the sales team to achieve pre-determined operational targets by defining and
implementing business plans to meet operation targets determined by the Management.
• Recommend incentive schemes to top management and ensure implementation of
the selected schemes across the network to maintain associates’ commitment in
delivering results.
• Manage the performance of the Sales team vs. targets and standards and work
through Dealer Principals to take corrective measures as necessary.
Coordinate the sales activities to ensure that all activities are carried out as per the
company’s policies and procedures through effective communication and monitoring.
• Leads and collaborates cross-functional teams within the field of sales organization
by operational performance discussions to facilitate business achievements.
• Manage high level customer escalations or issues arising out of transactional
situations by promoting Guest Engagement philosophy to ensure overall targets are
achieved.
• Continuously monitor and evaluate sales achievements by following business
strategies to achieve set targets. Responsible to create a performance excellence culture
that drives results and creates industry leading Associates.
Responsible to evaluate the performance of the sales operations through enhancing and
re-allocating resources to improve overall results.
• Creation of Box Center retail brand
• Opening up more box center outlets in Kuwait & GCC
• To identify and develop client relationships and business opportunities
• Develop and implement sales & marketing strategies for identified market segments
• Implement sales strategies to meet / exceed quarter sales targets.
• Work closely to develop new marketing business strategies
• To independently research and build a pipeline of new business opportunities to meet /
exceed the sales team target
• Preliminary study of customer requirement
• Payment follow-up and collection
• Preparation of monthly performance & sales reports.
Enterprise Sales Supervisor
(Key Accounts)
Job Duties:
• Directs others to ensure standards are delivered & maintained. Meets & exceeds goals
set by management. Supports management to implement business initiatives and adapts
well to change. Evaluate performance, risks in accounts and revise plans where
appropriate
• Proactive in identifying and dealing with issues as they arise & comes up with solutions..
• Manages conflict and solves problems quickly, partnering with the management team for
support; escalates customer complaints or minor staff issues
• Supports managers to drive the team & deliver high account management
• Support the team to achieve the highest possible results.
• Seeks opportunities to increase sales
• Ensures that staff has good product knowledge.
• Keeps management team informed of any changes to the local market. Gives feedback
about customer needs to the management team.
• Replacing to his manager in their absence; supporting management in the day-to-day
operation.
• Maintains two way dialogue with managers & sales associates to ensure all operational
standards and tasks are delivered.
• Focusing on achieving sales Targeted Quota
• Penetrating High Value Corporate Accounts to maximize market share/revenue
• Assisting Segment manager in assigned projects and requested reports.
• Assisting the sales manager to create sales segment structures that optimize customer
service, revenue generation and employee satisfaction.
• Enhancing account Relationship Management.
• Maximize sales & profits and revenue.
25/09/05 - 01/09/06
Enterprise Senior Account Manager
Responsible for the day to day sales and marketing activities including planning of daily, weekly and
monthly sales call schedules, follow up on exiting clients as well as targeting new clients, handling clients
complaints, preparing the industries and companies profile.
Job Duties:
• Responsible for the increasing of the territory revenue.
• Responsible for organizing events to build relationships among all my clients.
• Managing a set of corporate key accounts amongst different sector.
• Perform presentations of our many products.
• Regularly visiting my portfolio of corporate clients.
• Promoting new solutions & new products to relevant clients.
• Achieving the sales objectives set by management
• Managing a team of salesmen and their monthly quota.
I worked for the corporate & Government Sales Department under the large accounts team
Job Duties:
• Conducting selling activities through offering business solutions and consultations on
customer projects
• Ensure sales targets are met in accounts under my responsibility
• Acquire new accounts
• Develop/maintain MTC presence in existing accounts
• Increase customer satisfaction and loyalty
• Coordinate with segment sales support agents to ensure that daily account management
activities are completed
• Handle customer complaints, and making sure they are channled to the right department
in case they are out of the sales scope.
I worked as a Wholesale and Retail Accounts Agent for the Lubes (Lubricants & Specialties)
Customer Service department
Job Aim:
To Monitor Lubes Customer's accounts, performing transactions affecting JDE, Provide
full support to customer credit in accordance with company procedures to ensure that
Customers are provided with the best services at the same time company interests are
Secured.
Job Duties:
• Receiving and Processing customer bank deposits on daily basis
• Monitoring Wholesale & Retail customer accounts.
• Team leader of the customer complaint system.
• Conduct visits to terminals to ensure efficiency and effectiveness of the collection
system.