Operation Control and Data Analysis Manager
Emirates Transport
Total des années d'expérience :12 years, 3 Mois
Managing a high-tech centre that has a multiple experienced team who are working on monitoring, analysing, and directing 5000+ vehicles and their data, to ensure an effective and efficient operational strategies and performance indicators.
Head of Excellence and Awards Team 2020 - Present
Key Achievements:
Automated a total of 16 operations monitoring alert through AI Technologies.
Established a smart control centre that depends on real-time alerts.
Providing Data analysis function for the whole organization in addition to operation to help in taking decisions based on Data.
Facilitated the implementation of BI system that includes 64+ dashboards related to different business areas.
Successfully got total of 22 international / regional/ local awards for Dubai Taxi Corporation in different fields.
Oversaw teams of auditors to ensure IT, IS and investigations in compliance with company and government standards. Devised and executed test plans on operational, SOX, and IT audits by utilising data analytics to identify inefficiencies and fraudulent trends. Administered review and compliance in accordance with (COBIT) and (ISO) standards. Delivered support to overall functions of IT department and requests according to requirements. Created tailored risk-based audit plans for internal and external audits allowing improved focus on key critical business areas. Key Achievements:
Executed yearly audit plan for 22 different sections, and concentrated on IT audit with 12 yearly audits.
Developed and implemented policy and guidelines for critical services, such as internet and mobile usage.
Steered information security training and awareness programmes to develop knowledge of junior staff members.
Structured and maintained wide-ranging monitoring and reporting process for audit findings and risk treatment.
Conducted financial and operational internal audits in compliance with processes and (ISO) standards.
Established IT Audit Section and ITIL services desk, and achieved 100% compliance with ISO and COBIT standards.
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