هشام خضر

• Managed the implementation & development of the in-house HansaWorld ERP system, covering IT administration management, accounting, POS implementation, logistics, job costing, production, space management, & HR.
• Provided technical inputs to business stakeholders & business analysts during the requirements gathering phase.
• Identified new or additional hardware/software technologies to fit specialized business needs & configurations of the ERP application.
• Maintained comprehensive documentation for the ERP application, including user guides, technical specifications, & system design.
• Collaborated with the Information Security team to ensure that the ERP application is compliant with information security practices & standards.
• Optimized the performance of the ERP application, resolved botlenecks, & ensured scalability for future growth.
• Collaborated with cross-functional IT teams to ensure efective integration & data exchange between the ERP application & other applications.
• Worked with third-party vendors & software providers for application integration, upgrades, & support.
• Created low-level design of the application prepared by solution architects, ensuring compliance with enterprise architecture principles.
• Conducted unit testing & system integration testing (SIT) for the ERP application to ensure code quality.
• Collaborated with the team in understanding & validating defects, debugging, resolving issues, & documenting the resolutions.
• Contributed to creating the release notes & the release package for the ERP application.
• Contributed to application support processes & performed routine maintenance & support activities, ensuring timely response & resolution.
• Carried out additional tasks as requested by direct manager or superior, staying within the scope of job responsibilities.
• Restaurant Management System ALOHA NCR - Functional Consultant, Technical Support PIXELPOINT - Functional Consultant, Technical Support

• Consulted on & implemented HansaWorld ERP solutions, including POS, job costing, production, mall management, & HR development.
• Provided expertise in retail systems & Hansa Application Language (HAL) programming.

• Developed The Golden System for Accounting & Warehouse versions 1.0 & 2.0.
• Served as a system analyst & department director.