IT Help Desk Specialist
memphis tours
Total years of experience :1 years, 2 Months
Working with CISCO switches and Mikrotik to handle and troubleshoot Network.
Assisting users in person and remotely with hardware-related concerns.
Collaborated with the IT Team to ensure that security software was properly installed on all employee computers.
Responsible for configuration, maintenance, and upgrade of the company's Voice over IP (VoIP) deployment, supporting applications, and network hardware.
Receive and address error escalations of VoIP network through the ticket system, and troubleshoot issues in a timely and accurate manner.