Hisham Mohamed Fawzy

Network and System Administrator at CITC

• Egypt - Cairo
• March 2006 to July 2012

1- CCVP, CUCM, Unity, Voice Gateway Experience.
• Designs for LAN/WAN and IP Telephony implementations using Cisco Systems products, including: Cisco CallManager 4.x, Cisco Unity Voicemail 4.x, Catalyst 45xx/3550/3560 switches, Cisco MCS 78xx Servers, Cisco 37xx/VG224 Voice Gateways and Cisco 72xx/28xx/18xx Routers; Discover, Analyze and Document existing LAN/WANs with Legacy PBX; Design, Propose and replacement VoIP converged media solutions; Installation and Configuration of Access, Distribution and Core layer Cisco Router/Switches; Configuration of Routers/Layer3 Switches for RIP, EIGRP, OSPF and BGP routing protocols; Cisco CallManager Clusters, Standalone Unity Voicemail integration, Dial Plans, Call Blocking, Quality of Service, (QoS) and Voice Gateway Communication with Local, Regional and Long Distance Carriers, Multicasting; Infrastructure, cabling, site to site migrations and connection to MPLS

2- SYSTEM ENGINEER Experience
• Responsible for strategic deployment of business and information technologies; Personnel management, planning, organization, direction and control of Network and Desktop Services; Systems Design and Engineering for merger related relocation of CSO (Civil Status Organization) 200 Server/600 Node LAN/WAN including the installation and configuration and day to day operation of E1 Leased Lines, Infrastructure and Cabling, Cisco 7200/2800/1700 Series Routers, Cisco Catalyst 7600/2960 Series Switches, Compaq Proliant HP Series Servers, IBM; software & firmware upgrades; Configure and maintain WEB/FTP Sites using Microsoft IIS and; Configure and implement DHCP; Standardize and image Desktops and client software; Development of service and support policies, procedures while ensuring optimal customer relations; Regular participation with Executive Leadership.
• Web and application technologies: Internet Protocol Suite (TCP/IP) and related protocols and applications such as SMTP, POP, IMAP, HTTP, HTML, FTP, SNMP, ICMP, DNS …